At a Glance
- Tasks: Deliver outstanding customer service in Hebrew and English across various channels.
- Company: Join a top UK retailer expanding its dynamic customer service team.
- Benefits: Full-time role with hybrid working, competitive salary, and skill development opportunities.
- Other info: Exciting career growth in a fast-paced, supportive environment.
- Why this job: Be part of a vibrant multilingual team and enhance your customer service skills.
- Qualifications: Fluency in Hebrew and English, with strong problem-solving and communication skills.
The predicted salary is between 24000 - 30000 £ per year.
One of the top UK retailers is currently expanding its customer service team! They are looking for Hebrew speakers to join their international team at their brand new contact centre. You will be responsible for delivering outstanding customer service across the Hebrew and English-speaking markets. This is a full time role (36 hours per week), on a hybrid basis (minimum 1 day a week in the office).
Shifts:
- Sunday to Thursday 6am – 2pm
- Sunday to Thursday 7am – 3pm
- Sunday 10am – 6pm & Monday to Thursday 11am – 7pm
- Sunday 10am – 6pm & Monday to Thursday 12pm – 8pm
Your responsibilities will include:
- Answering emails, chats and telephone calls in Hebrew as well as English
- Resolving customer enquiries regarding online orders
- Being the first line of support and maintaining a great relationship with customers
About you:
- You will be a customer-oriented individual and have superb problem-solving skills, as well as excellent Hebrew language skills (written and spoken).
- This is an exciting opportunity to work for a leading UK retailer, where you will be able to develop your skills within a growing and energetic multilingual team!
Profile:
- Required to be fluent in Hebrew and English, both written and spoken
- Previous experience as a Customer Service Advisor, Customer Service Representative, Client Service Executive, Customer Care Coordinator or Customer Support Agent desired
- Possess a professional, helpful and friendly telephone manner
- Demonstrated interpersonal skills and the ability to work as part of a team and independently
- Strong communication skills, able to work in a fast-paced environment
To apply, please send your CV in English and in Word format to Suhail.
Hebrew speaking Customer Service Advisor in Leicester employer: Language Matters
Join one of the UK's leading retailers in a vibrant and supportive work environment that values customer service excellence. With opportunities for professional growth within a dynamic multilingual team, you will enjoy a hybrid working model that promotes work-life balance while being part of an exciting expansion at our brand new contact centre. Experience a culture that prioritises employee development and fosters strong relationships with both customers and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Hebrew speaking Customer Service Advisor in Leicester
✨Tip Number 1
Network like a pro! Reach out to current employees at the company on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle tricky situations in both Hebrew and English. This will show your problem-solving skills and language proficiency!
✨Tip Number 3
Show off your personality! During interviews, let your friendly and professional side shine through. Remember, they’re looking for someone who can build great relationships with customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Hebrew speaking Customer Service Advisor in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and language skills. We want to see how your background fits with the role, so don’t be shy about showcasing your Hebrew and English proficiency!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team and how you can contribute to delivering outstanding customer service. Keep it friendly and professional!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled customer issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, especially in a fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Language Matters
✨Brush Up on Your Hebrew and English
Since you'll be communicating in both Hebrew and English, make sure you're comfortable switching between the two languages. Practise common customer service phrases and scenarios in both languages to show your fluency and confidence during the interview.
✨Know the Company Inside Out
Research the retailer's values, mission, and recent news. Understanding their customer service philosophy will help you tailor your answers and demonstrate that you're genuinely interested in being part of their team.
✨Prepare for Common Customer Service Scenarios
Think about how you would handle typical customer service situations, like dealing with a difficult customer or resolving an order issue. Be ready to share specific examples from your past experience that highlight your problem-solving skills and customer-oriented approach.
✨Show Off Your Team Spirit
This role requires working in a multilingual team, so emphasise your ability to collaborate and communicate effectively with others. Share examples of how you've successfully worked as part of a team in previous roles, showcasing your interpersonal skills.
