Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic Customer Success team and provide training on SaaS products.
- Company: Join a fast-growing global software company with exciting international opportunities.
- Benefits: Office-based role with international travel and exposure to global clients.
- Why this job: Make a real impact by mentoring a team and enhancing customer experiences.
- Qualifications: 7-10 years in customer service leadership, preferably in SaaS; fluent in English.
- Other info: Proactive problem solvers with strong interpersonal skills will thrive here.
The predicted salary is between 43200 - 72000 £ per year.
Our client, a leading Global Software Company, has an exciting vacancy for a Head of Customer Success and Training to lead their close-knit sales and support team in West London.
The successful applicant will be guiding this dynamic team, providing leadership and support as well as SaaS client strategy and team training plans on products and services for both London and overseas offices.
Office based, with international travel to company offices, clients, and exhibitions. This is an excellent opportunity to take on a pivotal role within a fast-growing international software company.
Your responsibilities will include:
- Manage the existing Customer Success team, providing guidance and mentoring.
- Maintain in-depth knowledge of products by keeping up to date and providing guidance and advice on the products and services.
- Demonstrate products and provide online and in-person training for clients.
- Update training manuals and videos as well as lead webinars.
- Proactively reach out to customers to ensure their needs are being met.
- Fully document customer interactions and issue resolutions.
- Provide regular feedback to the management team on recurring issues.
- Participate in training sessions and update the sales and support team.
- Suggest improvements to processes and tools to enhance efficiency.
- Develop new prospect gathering programs.
- Help implement the digital marketing program and develop PR for products and the company.
- Represent the company at client visits, exhibitions, and conferences worldwide.
About you:
In order to succeed in this role, you should have a customer-focused approach and have knowledge and experience working within customer success in the SaaS industry. You will not only believe in providing clients with the highest level of customer service but also be able to mentor and lead a team that will share your vision and implement company strategy to work efficiently and effectively.
Requirements:
- Native level fluency in English, both written and spoken.
- Desirable: French, Spanish, Dutch, Italian, German, or Portuguese language skills.
- 7-10 years of experience in Customer Service leadership.
- Experience working in the SaaS industry.
- Proactive and problem-solving mindset.
- Excellent interpersonal and leadership skills.
- Knowledge of CRM and customer service tools.
- Patient and adaptable.
To apply, please send your CV in English and in Word format to Samantha.
Languagematters is acting as an employment agency in relation to this vacancy.
Head of Customer Success employer: Language Matters
Contact Detail:
Language Matters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success
✨Tip Number 1
Make sure to showcase your leadership experience in customer success roles. Highlight specific examples where you've successfully managed a team and improved customer satisfaction, as this will resonate with the hiring team.
✨Tip Number 2
Familiarize yourself with the latest trends in SaaS and customer success strategies. Being able to discuss current industry practices during your interview will demonstrate your commitment and knowledge in the field.
✨Tip Number 3
Prepare to discuss how you would approach training and mentoring your team. Having a clear vision for team development and client training will show that you're ready to take on this pivotal role.
✨Tip Number 4
If you have language skills beyond English, be sure to mention them! This could set you apart from other candidates, especially since the role involves international travel and client interactions.
We think you need these skills to ace Head of Customer Success
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer success and leadership within the SaaS industry. Use specific examples that demonstrate your ability to manage teams and improve customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your proactive approach. Mention how your skills align with the responsibilities outlined in the job description, such as team mentoring and training.
Highlight Language Skills: If you have proficiency in any of the desirable languages (French, Spanish, Dutch, Italian, German, or Portuguese), be sure to mention this in your application. It can set you apart from other candidates.
Showcase Problem-Solving Abilities: In your application, provide examples of how you've successfully resolved customer issues in the past. This will demonstrate your proactive mindset and ability to enhance customer experiences.
How to prepare for a job interview at Language Matters
✨Showcase Your Leadership Skills
As a Head of Customer Success, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples from your past experiences where you successfully guided a team or improved customer service outcomes.
✨Highlight Your SaaS Experience
Make sure to discuss your experience in the SaaS industry. Be ready to talk about specific challenges you've faced and how you've overcome them, as well as any strategies you've implemented that led to customer success.
✨Prepare for Product Knowledge Questions
Since maintaining in-depth product knowledge is crucial, be prepared to discuss how you stay updated on product developments. You might also want to think about how you would approach training clients on new features.
✨Demonstrate Your Problem-Solving Mindset
The role requires a proactive and problem-solving approach. Think of examples where you've identified issues before they became problems and how you addressed them effectively, ensuring customer satisfaction.
