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For Companies At a Glance
- Tasks: Be the go-to person for client queries, handling calls and emails in German.
- Company: Join a leading multinational fashion company with a vibrant culture.
- Benefits: Enjoy hybrid working options and potential for permanent placement.
- Why this job: Perfect for fashion lovers wanting to grow in a dynamic, multilingual team.
- Qualifications: Fluent in German and English, with experience in wholesale customer support.
- Other info: Located in central London, this role offers a fast-paced, exciting environment.
The predicted salary is between 28800 - 43200 £ per year.
German speaking Wholesale Customer Service Representative
Due to strong sales performance and growth, our client, a leading multinational fashion company is looking for a German speaking Wholesale Customer Service Representative on a 12 month FTC with the opportunity to be extended or become permanent . You will be joining their multilingual team in central London and be working on a hybrid scheme.
Your responsibilities will include:
- Being the first point of contact for all client’s queries, answering calls and emails in a timely and professional manner whilst utilising your German language skills
- Proactively dealing with any returns and exchange issues
- Processing and tracking of orders
- Working alongside the sales team and other departments where required
- Maintaining knowledge of products and keeping up to date with new products and promotions
About you:
In order to succeed in this role, it is essential for you to have previous experience in dealing with a high volume of outbound orders from wholesale clients in a fast-paced environment. In this thrilling opportunity you will be involved in a motivated and friendly multilingual team. If you have a keen interest in fashion and speak fluent German and English, then this role could be the next steppingstone in your career that you are looking for!
Profile:
- Required to be fluent in German and English, both written and spoken
- Solid experience providing wholesale customer support services in a product support and/or order dispatch environment is a must.
- Experience working in an online customer support, customer service, sales administration, client support or order fulfilment role is a key requirement
- Previous experience dealing with wholesale clients and B2B customers is essential
- Knowledge of Microsoft programs, in particular Excel VLOOKUP and Pivot tables, is desirable
- An interest in fashion, luxury or the retail industry is desirable
- Strong communication skills and able to work in a fast-paced environment dealing with a high volume of orders
To apply, please send your CV in English and in Word format to Valentina.
languagematters is acting as an employment agency in relation to this vacancy.
- London – North West
- Permanent
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3rd Floor, 9 Irving Street, London, WC2H 7AH
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German speaking Wholesale Customer Service Representative employer: Language Matters
Contact Detail:
Language Matters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German speaking Wholesale Customer Service Representative
✨Tip Number 1
Familiarise yourself with the fashion industry and the specific products offered by the company. This knowledge will not only help you answer client queries more effectively but also demonstrate your genuine interest in the role during any interviews.
✨Tip Number 2
Brush up on your German language skills, especially in a customer service context. Practising common phrases and scenarios you might encounter can give you an edge when communicating with clients.
✨Tip Number 3
Network with professionals in the wholesale and fashion sectors. Engaging with others in the industry can provide valuable insights and potentially lead to referrals or recommendations for the position.
✨Tip Number 4
Prepare for potential role-play scenarios during interviews. Being able to demonstrate how you would handle customer queries or issues in real-time can showcase your problem-solving skills and customer service expertise.
We think you need these skills to ace German speaking Wholesale Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in wholesale customer service and your fluency in both German and English. Use specific examples that demonstrate your ability to handle high volumes of orders and your familiarity with the fashion industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fashion and your relevant experience. Mention your problem-solving skills and how you can contribute to the multilingual team. Be sure to express your enthusiasm for the role and the company.
Highlight Relevant Skills: In your application, emphasise your proficiency with Microsoft programs, especially Excel. If you have experience with VLOOKUP and Pivot tables, make sure to mention it as it is desirable for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Language Matters
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to answer questions or discuss scenarios in both languages, so practice speaking clearly and confidently.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in wholesale customer service or similar roles. Provide specific examples of how you've handled high volumes of orders and resolved client issues effectively, as this will show you understand the demands of the position.
✨Demonstrate Product Knowledge
Familiarise yourself with the company's products and any recent promotions. Showing that you have a genuine interest in their offerings can set you apart from other candidates and demonstrate your enthusiasm for the fashion industry.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle customer queries. Think of examples from your past experiences where you successfully resolved issues or improved customer satisfaction, and be ready to share these stories.
