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- Tasks: Manage relationships with European clients and support their onboarding and implementation.
- Company: Join a fast-growing SaaS company in the travel tech sector based in Stockport.
- Benefits: Enjoy a hybrid work model with flexible office access and opportunities for growth.
- Why this job: Be part of a dynamic team that values client success and innovation in digital tools.
- Qualifications: Fluency in German and English, with experience in Customer Success or SaaS roles required.
- Other info: Proactive team players with project management skills will thrive in this role.
The predicted salary is between 28800 - 42000 £ per year.
Job Description
We are partnering with a fast-growing SaaS company in the travel technology sector, headquartered in Stockport. With strong momentum across Europe and a growing portfolio of international clients, our client is looking for a highly motivated German-Speaking Customer Success Manager to join their expanding team. This role will focus on supporting and growing existing customer relationships, guiding clients through on-boarding and implementation, and working closely with senior stakeholders.This is a hybrid role with a few days working from the office per month. With the opportunity to access the office more frequently.Key Responsibilities:
- Managing day-to-day relationships with a portfolio of European clients
- Supporting clients through on-boarding, implementation, and ongoing use of the platform
- Identifying opportunities to upsell or enhance the use of the product based on client goals
- Working cross-functionally with internal teams to deliver tailored customer solutions
- Helping to solve client queries and proactively improve customer satisfaction and retention
About You:The ideal candidate will be fluent in German and bring a proactive, tech-savvy mindset to client management. You will have excellent communication skills, a natural ability to build rapport, and a keen interest in helping clients succeed with digital tools.Profile:
- Fluency in both German and English, written and spoken, is essential for the role
- Previous experience in Customer Success, Account Management, SaaS or Technical Support
- A strong communicator with the confidence to lead client calls and product demonstrations
- Technically minded, with the ability to quickly understand and explain digital products
- Project Management skills, with the ability to manage multiple clients and priorities simultaneously
- Experience using tools such as Salesforce, Jira, or other CMS platforms is beneficial
- A proactive team player with a solutions-oriented mindset and strong attention to detail
To apply, please send your CV in English and in Word format to Alexia.languagematters is acting as an employment agency in relation to this vacancy.
German speaking Customer Success Manager employer: Language Matters
Contact Detail:
Language Matters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German speaking Customer Success Manager
✨Tip Number 1
Familiarise yourself with the travel technology sector and the specific challenges faced by clients in this industry. This knowledge will help you engage more effectively during interviews and demonstrate your understanding of their needs.
✨Tip Number 2
Brush up on your German language skills, especially in a business context. Being able to communicate fluently and confidently in both German and English will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed client relationships in the past. Highlight any experience you have with upselling or enhancing product usage, as this is a key responsibility in the role.
✨Tip Number 4
Research the tools mentioned in the job description, such as Salesforce and Jira. Familiarity with these platforms will not only boost your confidence but also show your proactive approach to learning and adapting to new technologies.
We think you need these skills to ace German speaking Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Customer Success, Account Management, or SaaS. Emphasise your fluency in German and English, and showcase any relevant technical skills or tools you've used, such as Salesforce or Jira.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer success and your proactive approach. Mention specific examples of how you've helped clients succeed in previous roles, and express your enthusiasm for the opportunity to work with a fast-growing SaaS company.
Highlight Communication Skills: Since excellent communication is key for this role, ensure you demonstrate your ability to build rapport and lead client calls. Use clear and concise language in your application to reflect these skills.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for a Customer Success Manager.
How to prepare for a job interview at Language Matters
✨Showcase Your Language Skills
Since fluency in German and English is essential for this role, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking confidently in both tongues.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in Customer Success, Account Management, or SaaS. Prepare specific examples of how you've successfully managed client relationships and contributed to customer satisfaction in past roles.
✨Demonstrate Technical Proficiency
As the role requires a tech-savvy mindset, be ready to talk about your familiarity with digital tools and platforms like Salesforce or Jira. Consider sharing instances where you quickly learned new technologies and how you used them to enhance client experiences.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer management skills. Think of situations where you had to resolve client issues or upsell products, and be ready to explain your thought process and actions taken.
