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- Tasks: Deliver exceptional customer service and upsell in the German market.
- Company: Fast-growing company in the automobile industry with a supportive team.
- Benefits: Hybrid working model, permanent role, and opportunities for growth.
- Why this job: Join a diverse team and develop your skills in a thrilling industry.
- Qualifications: Fluent in German and English, with previous customer service experience.
- Other info: Dynamic environment with great organisational culture.
The predicted salary is between 30000 - 42000 £ per year.
German speaking Customer Service Executive
Our client is a fast-growing company that specialise within the automobile industry. They are currently looking for an experienced German speaking Customer Service Executive to join their friendly and supportive team based in central London. This is a great opportunity to be part of, where you will have the chance to develop your knowledge in a thrilling industry. This position is a permanent role and offering a hybrid scheme working 2 or 3 days in the office.
Your responsibilities will include:
- Delivering exceptional customer service and selling tickets as well as upselling across the German market.
- Ensuring that all enquiries via telephone, email and chat are being responded to in a timely manner.
- Working closely and cooperatively with other departments of the company
- Translating website content, from English to German.
About you:
The successful candidate will be a customer-focused individual, confident and well-spoken in German as you will be dealing with a variety of customers. As a German speaking Customer Service Executive, you will become part of a diverse, friendly and motivated team within a fast-growing multinational organisation.
Profile:
- Required to be fluent in German and English to a native level, both written and spoken
- Previous experience as a Customer Service Advisor, Client Service Support, Sales Representative or Customer Service Executive
- Ability to multitask and prioritise workload effectively
- Great organisational and time management skills
- Strong communication skills and able to work well in a team
- Be detail-oriented, analytical, driven and motivated
To apply, please send your CV in English and in Word format to Valentina. languagematters is acting as an employment business in relation to this vacancy.
3rd Floor, 9 Irving Street, London, WC2H 7AH
#J-18808-Ljbffr
German speaking Customer Service Executive employer: Language Matters
Contact Detail:
Language Matters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German speaking Customer Service Executive
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your German! Since you'll be dealing with customers in German, brush up on your language skills. Role-play common customer service scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace German speaking Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and your fluency in German. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the automobile industry and why you’re excited about joining our team. Keep it friendly and professional, just like us!
Show Off Your Communication Skills: Since you'll be dealing with customers in both German and English, make sure your application reflects your strong communication skills. We love clear and concise writing, so keep it straightforward and engaging!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Language Matters
✨Brush Up on Your German
Since this role requires fluency in German, make sure to practice your language skills before the interview. Try to engage in conversations or even do a mock interview in German to boost your confidence.
✨Know the Company Inside Out
Research the company and its position in the automobile industry. Understand their products, values, and recent news. This will not only help you answer questions but also show your genuine interest in the role.
✨Prepare for Customer Scenarios
Think of examples from your past experience where you delivered exceptional customer service. Be ready to discuss how you handled difficult situations, as this will demonstrate your problem-solving skills and customer focus.
✨Showcase Your Team Spirit
As the role involves working closely with other departments, be prepared to talk about your teamwork experiences. Highlight instances where you collaborated effectively and contributed to a positive team environment.
