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- Tasks: Manage orders and provide top-notch customer service in German and French.
- Company: Join a leading multinational fashion company with a vibrant culture.
- Benefits: Competitive salary, dynamic team, and opportunities for skill development.
- Other info: Great chance to grow in a fast-paced, supportive environment.
- Why this job: Be part of a multilingual team and enhance your customer service skills.
- Qualifications: Fluency in German and French, plus experience in B2B customer service.
The predicted salary is between 30000 - 40000 £ per year.
Our client, a leading multinational fashion company, is currently seeking a trilingual Wholesales Customer Service Representative fluent in German and French. This role supports the company’s commitment to delivering world-class customer service. The successful candidate will be responsible for managing the order process and ensuring all administrative tasks are completed accurately and on time across the German and French market.
Your responsibilities:
- Manage all order entry and amendments for assigned accounts, producing daily, weekly, and monthly reports to ensure clear visibility of account status.
- Maintain effective communication with both the sales team and customers to support a smooth and efficient order process.
- Proactively follow up on open orders and product availability issues to minimise cancellations.
- Liaise with the Credit team regarding orders placed on hold due to credit-related matters.
- Process returns and issue credits accurately and in a timely manner.
About You:
To succeed in this role, you will be a customer-focused professional with experience in B2B customer service, wholesale operations, and order processing. You will bring strong problem-solving abilities along with fluency in both German and French. This is an excellent opportunity to further develop your skills within a dynamic organisation and to join a motivated, friendly, and multilingual team.
Profile:
- Fluent in German, French, and English, with strong written and verbal communication skills.
- Previous experience in online customer support, wholesales customer service, sales administration, client support, or order management.
- Proficient in Microsoft Office applications, particularly Excel, as well as tools such as Vlookup and Pivot Table reporting.
- Strong interpersonal and communication skills, with the ability to work effectively both independently and as part of a team.
To apply, please send your CV in English and in Word format to Valentina.
German and French speaking Wholesales Customer Service Representative employer: Language Matters
Contact Detail:
Language Matters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German and French speaking Wholesales Customer Service Representative
✨Tip Number 1
Network like a pro! Reach out to your connections in the fashion industry or customer service sectors. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to order management and customer service. We recommend role-playing with a friend to boost your confidence and get comfortable with your responses.
✨Tip Number 3
Show off your language skills! When you get the chance, sprinkle some German and French into your conversations during interviews. It’ll demonstrate your fluency and make you stand out as a trilingual candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace German and French speaking Wholesales Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in B2B customer service and order processing. We want to see how your skills match the role, so don’t be shy about showcasing your fluency in German and French!
Showcase Your Communication Skills: Since this role involves a lot of communication, let us know about your strong written and verbal skills. Use clear language and examples in your application to demonstrate how you’ve effectively communicated with customers or teams in the past.
Be Detail-Oriented: Attention to detail is key in this role! When filling out your application, double-check for any typos or errors. We appreciate candidates who can manage administrative tasks accurately, so show us you’re on top of it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Language Matters
✨Brush Up on Your Language Skills
Since this role requires fluency in German and French, make sure you practice speaking and writing in both languages before the interview. Consider preparing answers to common interview questions in each language to demonstrate your proficiency.
✨Know the Company Inside Out
Research the multinational fashion company thoroughly. Understand their values, products, and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Prepare for Order Management Scenarios
Think about your previous experiences in B2B customer service and order processing. Be ready to discuss specific examples where you successfully managed orders or resolved issues, as this will highlight your problem-solving abilities.
✨Show Off Your Tech Skills
Familiarise yourself with Microsoft Excel, especially Vlookup and Pivot Tables, as these are crucial for the role. You might be asked about your experience with these tools, so having a few examples ready can really set you apart.