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For Companies At a Glance
- Tasks: Manage orders and provide top-notch customer service in German and French.
- Company: Join a leading multinational fashion company with a vibrant culture.
- Benefits: Competitive salary, dynamic work environment, and opportunities for skill development.
- Why this job: Be part of a multilingual team and enhance your customer service skills.
- Qualifications: Fluency in German and French, plus experience in customer service or order processing.
- Other info: Exciting growth potential in a friendly and motivated team.
The predicted salary is between 30000 - 42000 £ per year.
German and French speaking Customer Service Representative
Our client, a leading multinational fashion company, is currently seeking a trilingual Customer Service Representative fluent in German and French. This role supports the company’s commitment to delivering world-class customer service. The successful candidate will be responsible for managing the order process and ensuring all administrative tasks are completed accurately and on time across the German and French market.
Responsibilities
- Manage all order entry and modifications for assigned account base, providing daily, weekly, and monthly reports to ensure clear visibility of account status.
- Maintain effective communication with the sales team and customers to ensure smooth order flow.
- Proactively follow up on outstanding orders and availability issues to minimize cancellations.
- Collaborate with the Credit team on any orders held due to credit-related concerns.
- Handle returns and issue credits promptly and efficiently.
About You
To thrive in this role, you will be a customer-focused professional with experience in B2B customer service, wholesale operations, or order processing. You will bring excellent problem-solving skills and fluency in both German and French. This exciting opportunity offers the chance to grow your skill set within a dynamic company and be part of a motivated, friendly, and multilingual team.
Profile
- Fluent in German, French, and English, both written and spoken
- Previous experience in online customer support, customer service, sales administration, client support, or order fulfilment
- Proficient in Microsoft programs, particularly Excel
- Strong interpersonal skills with the ability to work both independently and collaboratively within a team
To apply, please send your CV in English and in Word format to Valentina. languagematters is acting as an employment business in relation to this vacancy.
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German and French speaking Customer Service Representative employer: Language Matters
Contact Detail:
Language Matters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German and French speaking Customer Service Representative
✨Tip Number 1
Network like a pro! Reach out to your connections in the fashion industry or customer service field. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Practice your language skills! Since this role requires fluency in German and French, brush up on your conversational skills. Try role-playing common customer service scenarios with a friend to build confidence.
✨Tip Number 3
Prepare for the interview by researching the company’s values and culture. Show them you’re not just a fit for the role, but also for their team. We want to see your passion for customer service shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace German and French speaking Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially in B2B settings. We want to see how your skills in managing orders and communication can shine through!
Show Off Your Language Skills: Since this role requires fluency in German and French, don’t forget to mention any relevant experiences where you’ve used these languages. We love seeing candidates who can communicate effectively in multiple languages!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point about why you’re a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team!
How to prepare for a job interview at Language Matters
✨Brush Up on Your Language Skills
Since this role requires fluency in German and French, make sure you practice speaking and writing in both languages before the interview. Consider preparing answers to common interview questions in each language to demonstrate your proficiency.
✨Know the Company Inside Out
Research the multinational fashion company thoroughly. Understand their values, products, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific customer service scenarios. Think of examples from your past experience where you successfully resolved issues or improved processes, especially in a B2B context. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Teamwork Skills
This role involves collaboration with various teams, so be ready to discuss your experience working in a team environment. Highlight instances where you effectively communicated with sales teams or collaborated on projects to ensure smooth order processing.
