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- Tasks: Manage customer orders and respond to enquiries via phone and email.
- Company: Join a dynamic international organisation based in Watford.
- Benefits: Enjoy flexible working options and great corporate perks.
- Why this job: Be part of a vibrant team making a real impact in customer service.
- Qualifications: Fluent in German and English, with strong communication skills.
- Other info: Exciting growth opportunities within a supportive work environment.
The predicted salary is between 28800 - 48000 £ per year.
An exciting opportunity has arisen for a bright German and English speaker to become part of an international organisation in Watford. In this role, you will be responsible for managing the end-to-end order processing and responding to customer enquiries via phone and email.
Your responsibilities will include:
- Managing customer orders: processing sales orders and handling invoices
- Proactively dealing…
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German and English speaking Customer Service Representative employer: Language Matters
Contact Detail:
Language Matters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German and English speaking Customer Service Representative
✨Tip Number 1
Brush up on your language skills! Since this role requires fluency in both German and English, practice speaking and writing in both languages. Consider engaging in conversations with native speakers or using language exchange apps to enhance your communication abilities.
✨Tip Number 2
Familiarise yourself with customer service best practices. Understanding how to handle customer inquiries effectively can set you apart. Research common customer service scenarios and think about how you would respond to various situations.
✨Tip Number 3
Get to know the company culture of StudySmarter. Research our values and mission to align your approach during interviews. Showing that you understand and resonate with our ethos can make a strong impression.
✨Tip Number 4
Prepare for role-specific questions. Think about your previous experiences in customer service and how they relate to the responsibilities outlined in the job description. Be ready to share examples that demonstrate your problem-solving skills and ability to manage orders efficiently.
We think you need these skills to ace German and English speaking Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your language skills in both German and English. Include any relevant experience in customer service, especially roles that involved order processing or handling customer inquiries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences where you successfully managed customer orders or resolved issues, demonstrating your proactive approach.
Showcase Communication Skills: Since the role involves responding to customer enquiries via phone and email, emphasise your communication skills. Provide examples of how you've effectively communicated with customers in both languages.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in customer service roles.
How to prepare for a job interview at Language Matters
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or respond to questions in both, so practice speaking clearly and confidently in both tongues.
✨Understand the Company Culture
Research the international organisation and its values before the interview. Understanding their culture will help you tailor your responses and show that you are a good fit for their team. Mention specific aspects of the company that resonate with you.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might encounter in this role. Be ready to discuss how you would handle difficult customers or resolve issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared to ask the interviewer. This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about team dynamics or opportunities for professional development.
