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- Tasks: Assist French and English clients with product inquiries and order issues.
- Company: Join a dynamic luxury fashion retail team near Wimbledon.
- Benefits: Earn £13/hour, Monday to Friday hours, potential for permanent role.
- Why this job: Great chance to elevate your customer service skills in a fun environment.
- Qualifications: Fluency in French and experience in customer service preferred.
- Other info: Temporary position covering the busy Christmas period with potential extension.
An exciting role has arisen for a French speaker to join a successful Luxury Fashion Retail and e-commerce team based near Wimbledon, South West London. We are looking for a French Customer Service Representative to join their fun, dynamic and friendly team. If you work in a retail environment, this could be a step up to an office based role. The package: Salary: £13 per hour Working hours: Monday to Friday 9am -5.30pm. Location: Merton near Wimbledon and Morden This is a fantastic opportunity if you have worked in Customer Service or Customer Care seeking a challenge offering more variety using your French. It will be a temporary position to cover the busy Christmas period, but it may be extended to a permanent role in the new year. Responsibilities of the Customer Care Advisor Assisting French and English speaking clients with product enquiries Updating and maintaining the order database Providing support to clients registering online and having their orders processed through the website Assisting clients with any issues regarding returns or orders via email and phone Dealing with any complaints in a timely manner – escalating any issues to relevant departments Liaison with the fulfilment team when necessary Convert customer enquiries into sales opportunities – upsell Handling accounting enquiries with the finance team
French speaking Customer Care Advisor - Luxury Brand employer: Language Matters
Contact Detail:
Language Matters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French speaking Customer Care Advisor - Luxury Brand
✨Tip Number 1
Familiarize yourself with the luxury fashion industry and the specific brand you'll be representing. Understanding their products, values, and customer expectations will help you stand out during the interview.
✨Tip Number 2
Practice your French language skills, especially in a customer service context. Being able to communicate fluently and confidently with clients will be crucial for this role.
✨Tip Number 3
Highlight any previous experience in customer service, particularly in retail or e-commerce. Be ready to share specific examples of how you've handled customer inquiries and resolved issues.
✨Tip Number 4
Show your enthusiasm for the role and the company during the interview. A positive attitude and a genuine interest in helping customers can make a significant difference in landing the job.
We think you need these skills to ace French speaking Customer Care Advisor - Luxury Brand
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially in retail environments. Emphasize any previous roles where you used your French language skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury brands and customer care. Mention specific experiences where you successfully assisted customers and resolved issues, particularly in a bilingual context.
Showcase Language Skills: Clearly indicate your proficiency in both French and English. If possible, provide examples of situations where you effectively communicated with clients in both languages.
Highlight Flexibility and Teamwork: Since the role is temporary but may lead to a permanent position, express your willingness to adapt and work collaboratively within a dynamic team environment. Share examples of how you've thrived in similar settings.
How to prepare for a job interview at Language Matters
✨Showcase Your Bilingual Skills
Since this role requires fluency in both French and English, be prepared to demonstrate your language skills during the interview. Practice answering common customer service questions in both languages to show your versatility.
✨Highlight Relevant Experience
Discuss any previous experience you have in customer service or retail environments. Share specific examples of how you've handled customer inquiries, resolved complaints, or upsold products to illustrate your capability in a similar role.
✨Familiarize Yourself with the Brand
Research the luxury brand you'll be representing. Understand their products, values, and customer base. This knowledge will help you answer questions confidently and show your genuine interest in the company.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples where you've successfully dealt with difficult customers or resolved issues efficiently, and be ready to discuss these situations in detail.
