Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service and support for medical devices in Finnish.
- Company: Join one of the largest medical technology companies globally.
- Benefits: Enjoy remote work options, comprehensive training, and a generous holiday package.
- Why this job: Gain valuable experience in a growing team while making a real impact in healthcare.
- Qualifications: Fluent in Finnish and English; previous customer service experience is a plus.
- Other info: Hybrid working model after training; all necessary equipment provided.
The predicted salary is between 23200 - 34800 £ per year.
One of the largest medical technology companies in the world has an exciting vacancy for a Finnish speaker to join their customer support team in Watford Business Park. The successful applicant will be responding to inquiries from customers concerning medical devices and services in a helpful, professional, and empathetic manner. The client provides all necessary equipment, on-boarding, and training to support remote work, with a hybrid model in place after training (2 days from the office and the rest from home).
Your responsibilities will include:
- Delivering exceptional customer service and product support via telephone and email across the Finnish-speaking market.
- Demonstrating empathy, patience, and resilience while assisting customers safely.
- Ensuring all inquiries via telephone and email are responded to in a timely manner (inbound calls).
- Maintaining up-to-date knowledge of the system and products to provide guidance and advice on the products and services.
About you:
- To succeed in this role, you should have a customer-focused approach and be fluent in both Finnish and English, written and spoken.
- This is an exciting opportunity for a passionate, dedicated, and motivated Finnish-speaking Customer Support Representative to join a growing customer support team.
- You will gain invaluable experience working within a medical technology company.
- In return, you will receive great additional benefits and a generous holiday package.
Profile:
- Native-level fluency in Finnish, both written and spoken.
- Fluency in English, both written and spoken.
- Previous experience in customer service, customer support, or a help desk role is desirable.
- Experience or knowledge of medical equipment and an interest in the healthcare industry is a plus.
To apply, please send your CV in English and in Word format.
Finnish speaking Customer Service Representative employer: Language Matters
Contact Detail:
Language Matters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finnish speaking Customer Service Representative
✨Tip Number 1
Familiarise yourself with the medical technology sector. Understanding the products and services offered by the company will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your Finnish and English communication skills, especially in a customer service context. Role-playing common customer scenarios can help you feel more confident and prepared for the types of inquiries you might handle.
✨Tip Number 3
Showcase your empathy and problem-solving skills during any interactions with the company. Whether it's through networking or during the interview process, sharing examples of how you've helped customers in the past can set you apart.
✨Tip Number 4
Connect with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application and interview.
We think you need these skills to ace Finnish speaking Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in roles where you've dealt with inquiries or support. Emphasise your fluency in Finnish and English, as well as any relevant experience in the medical or healthcare sector.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to empathise with customers. Mention your interest in the medical technology field and how your skills align with the responsibilities outlined in the job description.
Showcase Relevant Skills: In your application, highlight specific skills that are relevant to the role, such as problem-solving, patience, and resilience. Provide examples of how you've demonstrated these skills in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Language Matters
✨Showcase Your Language Skills
Since this role requires fluency in both Finnish and English, be prepared to demonstrate your language skills during the interview. You might be asked to answer questions or even role-play scenarios in both languages to showcase your proficiency.
✨Highlight Customer Service Experience
Make sure to discuss any previous experience you have in customer service or support roles. Share specific examples of how you've handled difficult situations or provided exceptional service, as this will show your capability to thrive in a customer-focused environment.
✨Demonstrate Empathy and Patience
The job requires a strong sense of empathy and patience when dealing with customers. Prepare to discuss how you approach customer interactions, especially in challenging situations, and provide examples that illustrate your ability to remain calm and supportive.
✨Research the Company and Industry
Familiarise yourself with the medical technology industry and the specific company you're interviewing with. Understanding their products and services will not only help you answer questions more effectively but also demonstrate your genuine interest in the role and the company.
