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For Companies At a Glance
- Tasks: Manage customer orders and respond to enquiries via phone and email.
- Company: Join a dynamic international organisation based in Watford.
- Benefits: Enjoy opportunities for career progression and a vibrant work culture.
- Why this job: Be the voice of the company, making a real impact on customer satisfaction.
- Qualifications: Fluency in English, Italian, and another EU language is essential.
- Other info: Previous experience in customer care or sales administration is preferred.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
An exciting opportunity has arisen for a bright Italian plus EU language and English speaker to become part of an international organisation in Watford. In this role, you will be responsible for managing the end-to-end order processing and responding to customer enquiries via phone and email.\\n\\nYour responsibilities will include:\\n\\nManaging customer orders: processing sales orders and handling invoices\\nProactively dealing with any returns, delivery and order issues\\nBeing the first point of contact for customer order queries, answering calls and emails in a timely and professional manner\\nEnsuring all client account records are kept up to date\\nWorking alongside the sales team and other departments where requiredAbout you:\\n\\nThe ideal candidate will be confident with fluency in Italian and English and additional EU languages and will possess outstanding communication skills, as you will be communicating with various clients and departments within the company. This is an amazing opportunity for a professional individual to be part of a well-known organisation, where you will have the chance to progress within the company.\\n\\nProfile:\\n\\nRequired to be fluent in English, Italian and an EU language additional\\nPrevious experience working in customer care, sales administration, client support or account management dealing with products\\nStrong communication and organisational skills\\nAble to work well in a fast-paced environmentTo apply, please send your CV in English and in Word format to Ismael.
\\nlanguagematters is acting as an employment agency in relation to this vacancy
Trilingual speaking Customer Service Representative employer: Language Matters Recruitment Consultants Ltd
Contact Detail:
Language Matters Recruitment Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trilingual speaking Customer Service Representative
✨Tip Number 1
Brush up on your language skills! Since this role requires fluency in Italian and another EU language, practice speaking and writing in both languages. This will not only boost your confidence but also demonstrate your commitment to the role during any interviews.
✨Tip Number 2
Familiarise yourself with customer service best practices. Understanding how to handle customer queries effectively and efficiently will set you apart. Consider role-playing common customer scenarios with a friend to enhance your problem-solving skills.
✨Tip Number 3
Research the company culture and values of the organisation you're applying to. Tailoring your approach to align with their ethos can make a significant difference. Show that you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the interview process and what the company values in its employees. This insider knowledge can help you tailor your responses and stand out as a candidate.
We think you need these skills to ace Trilingual speaking Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fluency in Italian, English, and any additional EU language. Emphasise relevant experience in customer care or sales administration to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you are a great fit for the role. Mention your ability to handle customer queries and your experience in managing orders.
Highlight Relevant Experience: In your application, focus on specific examples from your previous roles that demonstrate your organisational skills and ability to work in a fast-paced environment. This will help you stand out as a candidate.
Follow Application Instructions: Ensure you send your CV in Word format as specified in the job description. Double-check that all documents are correctly formatted and free of errors before submitting your application.
How to prepare for a job interview at Language Matters Recruitment Consultants Ltd
✨Showcase Your Language Skills
Since the role requires fluency in Italian, English, and an additional EU language, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in different languages, so practice speaking clearly and confidently.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in customer care, sales administration, or account management. Prepare specific examples of how you've successfully handled customer queries or resolved issues, as this will show your capability to manage the responsibilities of the role.
✨Demonstrate Strong Communication Skills
As communication is key in this position, practice articulating your thoughts clearly and concisely. Be ready to explain how you would handle various customer scenarios, showcasing your ability to remain professional and calm under pressure.
✨Research the Company
Familiarise yourself with the company’s values, culture, and any recent news. This will not only help you tailor your answers but also show your genuine interest in the organisation, which can set you apart from other candidates.
