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- Tasks: Manage customer orders and respond to enquiries via phone and email.
- Company: Join a dynamic international organisation based in Watford.
- Benefits: Opportunities for career progression and a vibrant work culture.
- Why this job: Be the voice of the company, helping customers while developing your skills.
- Qualifications: Fluency in English, Italian, and another EU language is essential.
- Other info: Experience in customer care or sales administration is preferred.
The predicted salary is between 28800 - 43200 £ per year.
An exciting opportunity has arisen for a bright Italian plus EU language and English speaker to become part of an international organisation in Watford. In this role, you will be responsible for managing the end-to-end order processing and responding to customer enquiries via phone and email. Your responsibilities will include: Managing customer orders: processing sales orders and handling invoices Proactively dealing with any returns, delivery and order issues Being the first point of contact for customer order queries, answering calls and emails in a timely and professional manner Ensuring all client account records are kept up to date Working alongside the sales team and other departments where requiredAbout you: The ideal candidate will be confident with fluency in Italian and English and additional EU languages and will possess outstanding communication skills, as you will be communicating with various clients and departments within the company. This is an amazing opportunity for a professional individual to be part of a well-known organisation, where you will have the chance to progress within the company. Profile: Required to be fluent in English, Italian and an EU language additional Previous experience working in customer care, sales administration, client support or account management dealing with products Strong communication and organisational skills Able to work well in a fast-paced environmentTo apply, please send your CV in English and in Word format to Ismael. languagematters is acting as an employment agency in relation to this vacancy
Trilingual speaking Customer Service Representative employer: Language Matters Recruitment Consultants Ltd
Contact Detail:
Language Matters Recruitment Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trilingual speaking Customer Service Representative
✨Tip Number 1
Make sure to highlight your language skills during the interview. Since this role requires fluency in Italian and another EU language, be prepared to demonstrate your proficiency in these languages through conversation or role-play scenarios.
✨Tip Number 2
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will help you showcase your problem-solving skills and ability to manage customer enquiries efficiently during the interview.
✨Tip Number 3
Research the company and its products thoroughly. Understanding their offerings will allow you to answer questions confidently and show your enthusiasm for the role and the organisation.
✨Tip Number 4
Prepare examples from your previous experience that demonstrate your communication and organisational skills. Be ready to discuss how you've successfully managed customer orders or resolved issues in a fast-paced environment.
We think you need these skills to ace Trilingual speaking Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fluency in Italian, English, and any additional EU language. Emphasise your previous experience in customer care or sales administration, showcasing relevant skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific experiences that demonstrate your communication skills and ability to handle customer enquiries effectively.
Highlight Relevant Experience: In your application, focus on your past roles that involved managing customer orders or dealing with client queries. Use examples to illustrate how you successfully resolved issues and maintained client satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your documents are formatted correctly and are in Word format as specified in the job posting.
How to prepare for a job interview at Language Matters Recruitment Consultants Ltd
✨Showcase Your Language Skills
Since the role requires fluency in Italian, English, and an additional EU language, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in different languages, so practice this beforehand.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in customer care, sales administration, or account management. Provide specific examples of how you've successfully handled customer queries or resolved issues, as this will show your capability for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer complaints. Think of examples from your past experiences where you effectively managed difficult situations and be ready to share these stories.
✨Demonstrate Strong Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and confidently. During the interview, listen carefully to the questions asked and respond thoughtfully, showcasing your ability to communicate effectively with clients and colleagues.
