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For Companies At a Glance
- Tasks: Provide top-notch customer support in Spanish, French, and English across EMEA.
- Company: Join a leading tech company known for innovation and excellence.
- Benefits: Enjoy a great benefits package including holiday allowance and pension scheme.
- Why this job: Perfect for problem solvers who love helping customers in a dynamic environment.
- Qualifications: Fluency in English, French, and Spanish with customer service experience required.
- Other info: Hybrid work model with commuting to Sunbury on Thames.
The predicted salary is between 28800 - 43200 £ per year.
Our client, a well-known leading technology company, is looking for a Trilingual Customer Service Coordinator to join their team! In this permanent role, you will be responsible for providing excellent customer support to their EMEA customers in Spanish, French and English.
Your responsibilities will include:
- Dealing with a wide range of customers across the EMEA region
- Providing first-class customer support via email, chat and social media
- Ensuring that all enquiries are being responded to in a timely manner
- Dealing with returns and refund requests
- Entering information into the call management database, monitoring the call escalations and where necessary escalating the call to the next appropriate level of customer service management
About you:
The ideal candidate will have previous experience in a similar role and strong language skills in English, French AND Spanish. It is a great opportunity for someone who enjoys solving problems and helping customers. In return, you will receive a great benefits package, such as holiday allowance, dental scheme, pension scheme and much more!
Profile:
- Fully fluent in French AND Spanish
- Fully fluent in English
- Experience working in a customer support, customer services, client support role or any office-based experience
- Demonstrated interpersonal skills and the ability to work as part of a team and independently
- Strong communication skills: active listening, writing/typing, informal communication
- Able to commute to Sunbury on Thames on a hybrid basis
To apply, please send your CV in English and in Word format to Ismael.
Trilingual Customer Service Coordinator employer: Language Matters Recruitment Consultants Ltd
Contact Detail:
Language Matters Recruitment Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trilingual Customer Service Coordinator
✨Tip Number 1
Brush up on your language skills! Since this role requires fluency in English, French, and Spanish, practice speaking and writing in these languages. Consider engaging in conversations with native speakers or using language exchange apps to enhance your proficiency.
✨Tip Number 2
Familiarise yourself with customer service tools and platforms. Knowing how to navigate call management databases and social media support channels can give you an edge. Look for online tutorials or courses that cover popular customer service software.
✨Tip Number 3
Prepare for situational interview questions. Think about scenarios where you've successfully resolved customer issues or handled difficult situations. Practising your responses will help you convey your problem-solving skills effectively during the interview.
✨Tip Number 4
Network with professionals in the customer service field. Join relevant online forums or LinkedIn groups where you can connect with others in similar roles. This can provide insights into the industry and potentially lead to referrals for the position.
We think you need these skills to ace Trilingual Customer Service Coordinator
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in English, French, and Spanish in your CV. Use specific examples of how you've used these languages in previous roles, especially in customer service.
Tailor Your CV: Customise your CV to reflect the responsibilities mentioned in the job description. Highlight any relevant experience in customer support and your ability to handle enquiries via email, chat, and social media.
Showcase Problem-Solving Abilities: Include examples in your application that demonstrate your problem-solving skills. Describe situations where you successfully resolved customer issues or improved service delivery.
Professional Formatting: Ensure your CV is well-structured and easy to read. Use clear headings, bullet points for key information, and keep the formatting consistent. Remember to save it in Word format as requested.
How to prepare for a job interview at Language Matters Recruitment Consultants Ltd
✨Showcase Your Language Skills
Since the role requires fluency in English, French, and Spanish, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in each language, so practice speaking clearly and confidently.
✨Highlight Customer Service Experience
Discuss your previous experience in customer service roles, focusing on specific examples where you successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Familiarise Yourself with the Company
Research the technology company and understand its products, services, and values. This will not only help you answer questions more effectively but also show your genuine interest in the company and the role.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might encounter, such as handling complaints or processing returns. Prepare your approach to these situations, demonstrating your problem-solving skills and ability to remain calm under pressure.
