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For Companies At a Glance
- Tasks: Provide top-notch customer service and upsell tickets in Spanish.
- Company: Join a fast-growing company in the exciting automobile industry.
- Benefits: Enjoy a hybrid work scheme and a supportive team environment.
- Why this job: Be part of a diverse team and develop your skills in a thrilling sector.
- Qualifications: Fluent in Spanish and English, with prior customer service experience.
- Other info: Send your CV in English and Word format to apply.
The predicted salary is between 28800 - 43200 £ per year.
Our client is a fast-growing company that specialise within the automobile industry. They are currently looking for an experienced Spanish speaking Customer Service Executive to join their friendly and supportive team based in central London. This is a great opportunity to be part of, where you will have the chance to develop your knowledge in a thrilling industry. This position is a permanent role and offering a hybrid scheme working 2 or 3 days in the office.
Your responsibilities will include:
- Delivering exceptional customer service and selling tickets as well as upselling across the Spanish market.
- Ensuring that all enquiries via telephone, email and chat are being responded to in a timely manner.
- Maintaining client/customer satisfaction.
- Working closely and cooperatively with other departments of the company.
- Translating website content, from English to Spanish.
About you:
The successful candidate will be a customer-focused individual, confident and well-spoken in Spanish as you will be dealing with a variety of customers. As a Spanish speaking Customer Service Executive, you will become part of a diverse, friendly and motivated team within a fast-growing multinational organisation.
Profile:
- Required to be fluent in Spanish and English to a native level, both written and spoken.
- Previous experience as a Sales Executive, Client Service Support, Sales Representative or Customer Service Executive.
- Great eye for detail and excellent problem-solving skills.
- Ability to multitask and prioritise workload effectively.
- Great organisational and time management skills.
- Strong communication skills and able to work well in a team.
- Be detail-oriented, analytical, driven and motivated.
Spanish speaking Customer Service Executive employer: Language Matters Recruitment Consultants Ltd
Contact Detail:
Language Matters Recruitment Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spanish speaking Customer Service Executive
✨Tip Number 1
Brush up on your Spanish language skills, especially in customer service terminology. Being able to communicate fluently and confidently with customers will set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the automobile industry. Understanding the products and services offered will help you provide better support and upsell effectively during customer interactions.
✨Tip Number 3
Practice your problem-solving skills by role-playing common customer service scenarios. This will prepare you for handling enquiries efficiently and maintaining high customer satisfaction.
✨Tip Number 4
Network with professionals in the customer service and automobile sectors. Engaging with others in the industry can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Spanish speaking Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and sales, particularly any roles where you used your Spanish language skills. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to communicate effectively in both Spanish and English. Mention specific examples of how you've delivered exceptional service in previous roles.
Showcase Relevant Skills: In your application, emphasise your problem-solving abilities, attention to detail, and organisational skills. Provide examples of how you've successfully managed multiple tasks or projects in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your documents are well-formatted and professional, as this reflects your attention to detail.
How to prepare for a job interview at Language Matters Recruitment Consultants Ltd
✨Brush Up on Your Spanish
Since the role requires fluency in Spanish, make sure to practice your language skills before the interview. Be prepared to answer questions in Spanish and demonstrate your ability to communicate effectively with customers.
✨Showcase Your Customer Service Experience
Highlight your previous roles in customer service or sales during the interview. Prepare specific examples of how you've handled customer inquiries, resolved issues, and contributed to client satisfaction.
✨Demonstrate Problem-Solving Skills
Be ready to discuss situations where you've had to think on your feet and solve problems quickly. Employers value candidates who can handle challenges efficiently, so share relevant experiences that showcase your analytical abilities.
✨Familiarise Yourself with the Company
Research the company and its position within the automobile industry. Understanding their products and services will help you tailor your responses and show genuine interest in the role during the interview.
