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- Tasks: Deliver outstanding customer service in Hebrew and English across various channels.
- Company: Join a top UK retailer expanding its customer service team.
- Benefits: Hybrid work model, competitive salary, and a supportive team environment.
- Why this job: Be the voice of a leading brand and make a difference for customers.
- Qualifications: Fluent in Hebrew and English with strong problem-solving skills.
- Other info: Flexible shifts and opportunities for career growth in a dynamic setting.
The predicted salary is between 24000 - 30000 £ per year.
One of the top UK retailers is currently expanding its customer service team! They are looking for Hebrew speakers to join their international team at their brand new contact centre. You will be responsible for delivering outstanding customer service across the Hebrew and English-speaking markets. This is a full time role (36 hours per week), on a hybrid basis (minimum 1 day a week in the office).
Shifts:
- Sunday to Thursday 6am – 2pm
- Sunday to Thursday 7am – 3pm
- Sunday 10am – 6pm & Monday to Thursday 11am – 7pm
- Sunday 10am – 6pm & Monday to Thursday 12pm – 8pm
Responsibilities include:
- Answering emails, chats and telephone calls in Hebrew as well as English
- Resolving customer enquiries regarding online orders
- Being the first line of support and maintaining a great relationship with customers
You will be a customer-oriented individual and have superb problem-solving skills, as well as excellent Hebrew language skills (written and spoken). Required to be fluent in Hebrew and English, both written and spoken.
Previous experience as a Customer Service Advisor, Customer Service Representative, Client Service Executive, Customer Care Coordinator or Customer Support Agent desired. Possess a professional, helpful and friendly telephone manner.
To apply, please send your CV in English and in Word format to Suhail.
Customer Service Consultant (English) in Leicester employer: Language Matters Recruitment Consultants Ltd
Contact Detail:
Language Matters Recruitment Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant (English) in Leicester
✨Tip Number 1
Make sure you know the company inside out! Research their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in both Hebrew and English, it’s crucial to be confident in both languages. Try role-playing common customer scenarios with a friend to sharpen your problem-solving skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips about the interview process and even lead to referrals, which can really boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Consultant (English) in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and language skills. We want to see how your background fits with the role, so don’t be shy about showcasing your relevant achievements!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled customer issues in the past. We love seeing candidates who can think on their feet and provide great solutions!
Keep It Professional Yet Friendly: Your written application should reflect the friendly and helpful manner we expect in our team. Use a warm tone while maintaining professionalism to show us you’re a great fit for our customer-centric culture.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Language Matters Recruitment Consultants Ltd
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Understand how to handle enquiries, resolve issues, and maintain a positive relationship with customers. This will show that you’re not just familiar with the role but also passionate about delivering outstanding service.
✨Show Off Your Language Skills
Since this role requires fluency in both Hebrew and English, be prepared to demonstrate your language skills during the interview. Practice answering common customer service questions in both languages to showcase your proficiency and confidence.
✨Familiarise Yourself with the Company
Research the retailer and its values. Knowing their products, services, and customer service philosophy can help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Think of examples from your past experience where you successfully resolved issues or went above and beyond for a customer. This will highlight your problem-solving skills and customer-oriented mindset.