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- Tasks: Be the go-to person for client queries, handling calls and emails in German.
- Company: Join a leading multinational fashion company with a vibrant culture.
- Benefits: Enjoy hybrid working options and potential for permanent placement.
- Why this job: Perfect for fashion lovers wanting to grow in a dynamic, multilingual team.
- Qualifications: Fluent in German and English, with experience in wholesale customer support.
- Other info: Send your CV in English and Word format to apply!
The predicted salary is between 28800 - 43200 £ per year.
Due to strong sales performance and growth, our client, a leading multinational fashion company is looking for a German speaking Wholesale Customer Service Representative on a 12 month FTC with the opportunity to be extended or become permanent . You will be joining their multilingual team in central London and be working on a hybrid scheme. Your responsibilities will include: Being the first point of contact for all client\’s queries, answering calls and emails in a timely and professional manner whilst utilising your German language skills Proactively dealing with any returns and exchange issues Processing and tracking of orders Working alongside the sales team and other departments where required Maintaining knowledge of products and keeping up to date with new products and promotionsAbout you: In order to succeed in this role, it is essential for you to have previous experience in dealing with a high volume of outbound orders from wholesale clients in a fast-paced environment. In this thrilling opportunity you will be involved in a motivated and friendly multilingual team. If you have a keen interest in fashion and speak fluent German and English, then this role could be the next steppingstone in your career that you are looking for! Profile: Required to be fluent in German and English, both written and spoken Solid experience providing wholesale customer support services in a product support and/or order dispatch environment is a must. Experience working in an online customer support, customer service, sales administration, client support or order fulfilment role is a key requirement Previous experience dealing with wholesale clients and B2B customers is essential Knowledge of Microsoft programs, in particular Excel VLOOKUP and Pivot tables, is desirable An interest in fashion, luxury or the retail industry is desirable Strong communication skills and able to work in a fast-paced environment dealing with a high volume of ordersTo apply, please send your CV in English and in Word format to Valentina. languagematters is acting as an employment agency in relation to this vacancy
German speaking Wholesale Customer Service Representative employer: Language Matters Recruitment Consultants Ltd
Contact Detail:
Language Matters Recruitment Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German speaking Wholesale Customer Service Representative
✨Tip Number 1
Familiarise yourself with the fashion industry and current trends. This will not only help you in interviews but also show your genuine interest in the role, making you a more appealing candidate.
✨Tip Number 2
Brush up on your German language skills, especially in a customer service context. Practising common phrases and scenarios can give you an edge during any language assessments or interviews.
✨Tip Number 3
Network with professionals in the wholesale and fashion sectors. Engaging with others in the industry can provide valuable insights and potentially lead to referrals that could boost your application.
✨Tip Number 4
Prepare for situational interview questions by thinking of examples from your past experience where you've successfully handled high volumes of orders or resolved customer issues. This will demonstrate your capability in a fast-paced environment.
We think you need these skills to ace German speaking Wholesale Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in wholesale customer support and any relevant roles in fast-paced environments. Emphasise your fluency in German and English, as well as your knowledge of Microsoft Excel.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fashion and your ability to handle high volumes of orders. Mention specific examples from your previous roles that demonstrate your skills in customer service and communication.
Highlight Relevant Experience: In your application, focus on your previous experience dealing with wholesale clients and B2B customers. Detail how you have successfully managed returns, exchanges, and order processing in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your documents are formatted correctly and that all information is accurate, especially your language proficiency and relevant experience.
How to prepare for a job interview at Language Matters Recruitment Consultants Ltd
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to answer questions or discuss scenarios in both languages, so practice switching between them smoothly.
✨Highlight Relevant Experience
Make sure to emphasise your previous experience in wholesale customer service or similar roles. Be ready to provide specific examples of how you've handled high volumes of orders and dealt with B2B clients effectively.
✨Demonstrate Product Knowledge
Familiarise yourself with the company's products and any recent promotions. Showing that you have a genuine interest in their offerings can set you apart from other candidates and demonstrate your enthusiasm for the fashion industry.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle customer queries. Think of examples from your past experiences where you successfully resolved issues or improved customer satisfaction.
