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- Tasks: Manage customer orders and respond to enquiries via phone and email.
- Company: Join a dynamic international organisation based in Watford.
- Benefits: Enjoy opportunities for career progression and a vibrant work culture.
- Why this job: Be part of a well-known company while using your language skills daily.
- Qualifications: Fluency in German, English, and another EU language is essential.
- Other info: Previous experience in customer care or sales is preferred.
The predicted salary is between 30000 - 42000 £ per year.
An exciting opportunity has arisen for a bright German, English and another EU language speaker to become part of an international organisation in Watford. In this role, you will be responsible for managing the end-to-end order processing and responding to customer enquiries via phone and email.
Your responsibilities will include:
- Managing customer orders: processing sales orders and handling invoices
- Proactively dealing with any returns, delivery and order issues
- Being the first point of contact for customer order queries, answering calls and emails in a timely and professional manner
- Ensuring all client account records are kept up to date
- Working alongside the sales team and other departments where required
About you:
The ideal candidate will be confident with fluency in German and English and another EU language and will possess outstanding communication skills, as you will be communicating with various clients and departments within the company. This is an amazing opportunity for a professional individual to be part of a well-known organisation, where you will have the chance to progress within the company.
Profile:
- Required to be fluent in English, German, and another EU language
- Previous experience working in customer care, sales administration, client support or account management dealing with products
- Strong communication and organisational skills
- Able to work well in a fast-paced environment
To apply, please send your CV in English and in Word format to Ismael.
German & English + EU Language Customer Service Representative employer: Language Matters Recruitment Consultants Ltd
Contact Detail:
Language Matters Recruitment Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German & English + EU Language Customer Service Representative
✨Tip Number 1
Brush up on your language skills! Since the role requires fluency in German, English, and another EU language, make sure you can confidently switch between them. Practising common customer service scenarios in these languages can give you an edge.
✨Tip Number 2
Familiarise yourself with customer service tools and software. Knowing how to navigate order processing systems or CRM platforms can set you apart from other candidates. Consider taking a quick online course if you're not already familiar.
✨Tip Number 3
Prepare for situational questions during the interview. Think of examples from your past experience where you've successfully handled customer queries or resolved issues. This will demonstrate your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Network with current or former employees of the company. They can provide insights into the company culture and expectations for the role. This information can help you tailor your approach and show that you're genuinely interested in being part of the team.
We think you need these skills to ace German & English + EU Language Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fluency in German, English, and another EU language. Emphasise any previous experience in customer service or sales administration, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you are a great fit for the position. Mention your ability to handle customer queries and your experience in managing orders.
Highlight Relevant Skills: In your application, focus on your organisational skills and ability to work in a fast-paced environment. Provide examples of how you've successfully managed customer interactions in the past.
Follow Application Instructions: Ensure you send your CV in English and in Word format as specified in the job description. Double-check that all details are correct before submitting your application through our website.
How to prepare for a job interview at Language Matters Recruitment Consultants Ltd
✨Showcase Your Language Skills
Since the role requires fluency in German, English, and another EU language, be prepared to demonstrate your proficiency. You might be asked to switch between languages during the interview, so practice speaking clearly and confidently in all three.
✨Highlight Relevant Experience
Discuss your previous roles in customer care or sales administration. Be specific about how your experience aligns with the responsibilities mentioned in the job description, such as managing orders and handling customer queries.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding customer issues. Think of examples from your past experiences where you successfully resolved a challenging situation, demonstrating your organisational skills.
✨Research the Company
Familiarise yourself with the company’s values and culture. Understanding their approach to customer service will help you tailor your responses and show that you are genuinely interested in being part of their team.
