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- Tasks: Manage customer orders and respond to enquiries via phone and email.
- Company: Join a dynamic international organisation based in Watford.
- Benefits: Enjoy opportunities for career progression and a vibrant work culture.
- Why this job: Be the voice of the company, making a real impact on customer satisfaction.
- Qualifications: Fluency in German and English with experience in customer care or sales administration.
- Other info: Send your CV in English and Word format to apply.
The predicted salary is between 28800 - 43200 £ per year.
An exciting opportunity has arisen for a bright German and English speaker to become part of an international organisation in Watford. In this role, you will be responsible for managing the end-to-end order processing and responding to customer enquiries via phone and email.
Your responsibilities will include:
- Managing customer orders: processing sales orders and handling invoices
- Proactively dealing with any returns, delivery and order issues
- Being the first point of contact for customer order queries, answering calls and emails in a timely and professional manner
- Ensuring all client account records are kept up to date
- Working alongside the sales team and other departments where required
About you:
The ideal candidate will be confident with fluency in German and English and will possess outstanding communication skills, as you will be communicating with various clients and departments within the company. This is an amazing opportunity for a professional individual to be part of a well-known organisation, where you will have the chance to progress within the company.
Profile:
- Required to be fluent in English and German
- Previous experience working in customer care, sales administration, client support or account management dealing with products
- Strong communication and organisational skills
- Able to work well in a fast-paced environment
To apply, please send your CV in English and in Word format to Ismael.
German and English speaking Customer Service Representative employer: Language Matters Recruitment Consultants Ltd
Contact Detail:
Language Matters Recruitment Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German and English speaking Customer Service Representative
✨Tip Number 1
Brush up on your language skills! Since this role requires fluency in both German and English, practice speaking and writing in both languages. Consider engaging in conversations with native speakers or using language apps to enhance your proficiency.
✨Tip Number 2
Familiarise yourself with customer service best practices. Understanding how to handle customer queries effectively will set you apart. Research common customer service scenarios and think about how you would respond to them in both languages.
✨Tip Number 3
Network with professionals in the industry. Join online forums or local meetups related to customer service roles. Connecting with others can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Prepare for situational interview questions. Think about past experiences where you've successfully managed customer issues or worked under pressure. Be ready to share these examples in both languages to demonstrate your communication skills.
We think you need these skills to ace German and English speaking Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fluency in both German and English. Emphasise any previous experience in customer service, sales administration, or account management, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you are a great fit for the position. Mention specific examples of how you've successfully handled customer queries or managed orders in the past.
Highlight Relevant Skills: In your application, focus on your organisational skills and ability to work in a fast-paced environment. Provide examples of how you've demonstrated these skills in previous roles.
Follow Application Instructions: Ensure you send your CV in Word format as specified in the job description. Double-check that all details are correct and that your application is professional before submitting it.
How to prepare for a job interview at Language Matters Recruitment Consultants Ltd
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both tongues.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might encounter in this role. Prepare examples from your past experience where you successfully handled customer queries or resolved issues. This will show your problem-solving skills and ability to manage customer relationships effectively.
✨Know the Company and Its Products
Research the company and its products before the interview. Understanding their offerings and how they serve their customers will help you answer questions more effectively and demonstrate your genuine interest in the role and the organisation.
✨Highlight Your Organisational Skills
Given that the role involves managing orders and keeping client records up to date, be ready to discuss how you stay organised in a fast-paced environment. Share specific tools or methods you use to manage your workload efficiently.
