At a Glance
- Tasks: Assist French and English clients with product enquiries and order support.
- Company: Join an iconic luxury jewellery brand in Central London.
- Benefits: Gain experience in a prestigious environment with career growth potential.
- Other info: Ideal for those looking to enhance their career in a high-end brand.
- Why this job: Perfect for bilingual individuals seeking a dynamic customer service role.
- Qualifications: Fluency in French and excellent English skills required.
The predicted salary is between 25650 - 31350 £ per year.
An iconic luxury jewellery brand is hiring a bilingual French Customer Service Advisor at their Central London head office. This is a fantastic opportunity if you have worked in Customer Service or Customer Care seeking a challenge offering more variety using your French.
Responsibilities of the Customer Care Advisor:
- Assisting French and English speaking clients with product enquiries
- Updating and maintaining the order database
- Providing support to clients registering online and having their orders processed through the website
- Assisting clients with any issues regarding returns or orders via email and phone
- Dealing with any complaints in a timely manner – escalating any issues to relevant departments
- Regular liaison with the logistics department regarding late deliveries or faulty goods
- Liaison with the fulfilment team when necessary
- Convert customer enquiries into sales opportunities - upsell
- Handling accounting enquiries with the finance team
Requirements of the Customer Care Advisor:
- Excellent English language skills
- Fluency in French
- Proven experience in a professional environment in Customer Service or Administration
- Flexibility and team orientation essential
- Knowledge of ticketing systems desirable
- Ideally experience in a similar office-based job
If you are looking to either continue or start a career working for a well-established high-end brand with an outstanding reputation, we would love to hear from you.
To apply, please send your CV in English and in Word format to Tom.
French speaking Customer Care Advisor - Luxury Brand in City of London employer: Language Matters Recruitment Consultants Ltd
Language Matters Recruitment Consultants Ltd is an excellent employer, offering a supportive work culture that values collaboration and communication. Working in Edinburgh, employees benefit from a vibrant city atmosphere, flexible working hours, and opportunities for professional growth within a respected public sector organisation, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Language Matters Recruitment Consultants Ltd Recruitment Team
