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- Tasks: Provide top-notch customer service and resolve queries efficiently.
- Company: Join a growing organization in the legal services industry.
- Benefits: Enjoy a hybrid work model and opportunities for career growth.
- Why this job: Be part of a supportive team and make a real impact with your language skills.
- Qualifications: Fluency in German and English is a must; customer service experience preferred.
- Other info: Work from the office 2-3 days a week during training.
The predicted salary is between 28800 - 43200 £ per year.
Are you a German speaker living in Manchester and looking for a new role using your Customer Service skills? Our client, an organisation that is active in the legal service industry, is looking for a German speaking Customer Service Representative to join them in their Manchester office due to the expansion of their team. In this role you will be providing an outstanding customer experience and will aim to resolve queries at first point of contact. This is a hybrid role with office hours Monday-Friday 9am-5pm. Your responsibilities will include: Handling inbound enquiries across various channels, including telephone and email Assisting with travel arrangements, booking conference rooms and other administrative duties Collaborating with internal team members to ensure the enquiry is handled in the best possible way About you: The ideal candidate will be a reliable, customer-oriented individual who has a positive can-do attitude with excellent German language skills. Technical proficiency is a plus. You will be required to work from the Manchester office 2 days per week, during the training period (6 weeks) you are required to work 3 days per week in the office. The company provides excellent opportunities for career progression. Profile: Required to be fluent in German and English, both written and spoken Previous experience as a Customer Servi…
German speaking Customer Service Representative employer: Language Matters Careers
Contact Detail:
Language Matters Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German speaking Customer Service Representative
✨Tip Number 1
Make sure to highlight your German language skills in any conversations you have with the hiring team. Since this role requires fluency, demonstrating your proficiency can set you apart from other candidates.
✨Tip Number 2
Familiarize yourself with common customer service scenarios and how to handle them effectively. Being able to discuss specific examples of how you've resolved customer issues in the past will show your capability for this role.
✨Tip Number 3
Research the legal service industry and understand the types of inquiries you might encounter. This knowledge will help you feel more confident during interviews and demonstrate your commitment to the role.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace German speaking Customer Service Representative
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasize your fluency in both German and English. Mention any relevant experiences where you used these languages, especially in customer service settings.
Showcase Customer Service Experience: Detail your previous roles in customer service. Provide specific examples of how you resolved customer queries effectively and contributed to a positive customer experience.
Tailor Your CV: Customize your CV to align with the job description. Focus on skills and experiences that match the responsibilities listed, such as handling inquiries and administrative tasks.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your enthusiasm for the role. Explain why you are a great fit for the company and how your background aligns with their needs.
How to prepare for a job interview at Language Matters Careers
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. Practice common customer service scenarios in both languages to show your comfort level.
✨Highlight Customer Service Experience
Discuss your previous customer service roles and how you handled various situations. Use specific examples that showcase your problem-solving skills and ability to resolve queries at the first point of contact.
✨Familiarize Yourself with the Company
Research the organization and its services in the legal industry. Understanding their mission and values will help you align your answers with what they are looking for in a candidate.
✨Prepare for Hybrid Work Questions
Since this is a hybrid role, be ready to discuss your experience with remote work and how you manage your time effectively. Highlight your adaptability and willingness to collaborate with team members both in-person and online.
