British Sign Language Video Interpreter

Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone’s life every second of every day.

Position: British Sign Language Support Specialist

Department: OPI/VRI Over-the-Phone Interpreting and Video Remote Interpreting

Reports to: OPI/VRI Real Time Analyst Lead

Location: Hybrid: Work from Home and/or LanguageLine Head Office, London

Main Job Purpose:

• Responsible for handling video calls and rendering the meaning of conversations between British Sign Language and English speakers.
• Break the communication barrier in a wide range of industries that LanguageLine Solutions serves, during simple or complex, technical or non-technical video interpreting sessions.
• Providing support with the management of BSL interpreters with the potential to develop to Senior Language Specialist responsible for BSL interpreter training and performance monitoring.

Specific Tasks:

• Respond to video interpreting sessions promptly and conduct interpretation in a professional manner.
• Exhibit excellent interpreting skills and professional attitude whilst interpreting.
• Provide accurate and complete interpretation of verbal and non-verbal messages as uttered by LanguageLine Solutions' clients and their customers of limited English proficiency.
• Ensure the highest level of quality by following all interpreting guidelines and procedures as set forth by LanguageLine Solutions and professional bodies such as NRCPD and RBSLI.
• Remain impartial and unbiased while using correct protocol.
• Manage the flow of the video-call and avoid taking over interaction with the service user without client's permission.
• Exhibit knowledge of industry-specific terminology and protocol i.e. medical/court/insurance/government agencies.
• Provide excellent customer service to client and service user i.e. use of appropriate tone, patience and courtesy.
• Maintain a positive working relationship with Contractor Liaison, the Interpreter Resource Centre and other departments as needed.
• Demonstrate dependability and commitment to cultural sensitivity and working in a diverse environment.
• General admin tasks, such as producing reports.
• Assisting with any other ad-hoc duties which may be required by the department.
• Wear LLS branded uniform during video calls.
• Take personal responsibility for ensuring personal information is used fairly and lawfully within GDPR guidelines, report any personal data security incidents immediately and abide by the Information Security Policy detailed in the Staff Handbook.
• Any other duties appropriate to the position.

Person Specification:

The following range of experience, knowledge and skills are required:

• Essential:
• Be a brand ambassador for the Company.
• Registered with the National Register for Communications Professionals working with Deaf and Deaf blind people (NRCPD) or the Regulatory Body for Sign Language Interpreters and Translators (RBSLI) and able to provide evidence of re-registration on a yearly basis.
• Verified by the NRCPD or RBSLI to meet all of the registration criteria required by them to be accepted onto their register.
• Must hold an MA, Post Graduate Diploma or NVQ Level 6 or equivalent in BSL/English Interpreting and Translating.
• Sufficient appropriate experience of public sector BSL interpreting and evidence must be available on request.
• Independent worker, willing to take responsibility with proactive approach.
• Works to understand business, as well as customer needs and strives to exceed expectations.
• Ability to work in a fast-paced, high-pressure role and to multitask.
• Ability to set, communicate and track clear & measurable goals through KPIs.
• Competency in Microsoft Office.
• Administration experience.
• Any other duties appropriate to the position.

Technical Requirements:

• High speed Home Broadband with download speeds of no less than 5 Mbps and upload speeds of 3 Mbps.
• Home office should provide space for a backdrop of 5 ft by 7 ft and a desk and chair.
• A direct connection from the modem to the desktop or laptop must be used. Cable or fibre optic services are preferred. Satellite service is not permissible.
• Must have access to a quiet space free from background noise or distraction.

Desirable:

• Competency in Microsoft Office.
• Experience in delivering training.
• Experience in quality control/performance review of others.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

Compliance with Disability Laws. It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment.