French speaking Customer Service Executive - 12 month FTC (materntiy cover) * Location: Sunderland, north East England (Hybrid – 4 days a week in the office) * Salary: £28,000 – £30,000 basic + bonus + excellent benefits * 12 month contract to start * Languages: Fluent in French The Company Our client is a leading international leisure brand, with products recognised and loved across the globe. With strong growth across Europe, they are expanding their team and seeking a talented Spanish Speaking Customer Operations Executive to play a key role in their success. The Role As the French speaking Customer Service Executive, you’ll take ownership of a portfolio of business accounts and brands, acting as the main point of contact for French speaking customers. You’ll ensure a smooth order-to-delivery process while building strong, long-term relationships. This is an exciting opportunity for a proactive, customer-focused professional to develop their career in a fast-paced, international environment. Key Responsibilities: * Be the primary contact for business customers * Build and maintain strong partnerships with key accounts * Manage the end-to-end order lifecycle – from placement to fulfilment * Organise and track orders, ensuring accuracy and on-time delivery * Coordinate stock allocation, logistics, and distribution centre requirements * Provide regular updates to customers, resolving issues proactively * Process order changes, cancellations, credits, debits, returns, and value-added services Candidate Profile * Fluency in French is essential * Previous experience in B2B customer service or order management (preferred) * Excellent communication and relationship-building abilities * Confidence managing multiple accounts in a fast-paced environment * Good IT skills – SAP experience is a big plus * A full UK valid visa – must already have the right to live and work in the UK (visa sponsorship is not available) Salary, Benefits & Working Hours £28,000 – £30,000 basic + discretionary bonus of 7.5% Benefits include: * 25 days holiday (increasing with service) + option to buy more * Brand discounts * Family-friendly benefits * Gym and fitness discounts, * Health & wellbeing perks * Travel perks – season ticket loan, cycle to work, electric car scheme How to Apply If you are a motivated French speaker with a passion for customer service, we’d love to hear from you! Send your CV and covering letter to: Jonathan Grimes
French speaking Customer Service Executive in Sunderland employer: Language Business
Language Business in London is an exceptional employer, offering a dynamic hybrid work environment that fosters collaboration and innovation. With a strong emphasis on employee growth, you will have the opportunity to enhance your skills while working alongside a diverse team dedicated to delivering outstanding service to our French clients. Join us to be part of a supportive culture that values your contributions and encourages professional development in a fast-paced international setting.
