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- Tasks: Support German-speaking clients with orders and resolve queries in a friendly team.
- Company: Join a leading exporter in the luxury goods sector with a supportive culture.
- Benefits: Competitive salary, potential for negotiation, and a friendly work environment.
- Why this job: Make a real impact in customer service while using your language skills.
- Qualifications: Fluent German is essential; previous customer service experience preferred.
- Other info: Monday to Friday role with a 35-hour work week.
The predicted salary is between 28000 - 30000 £ per year.
Fluent German is essential. Additional languages (as well as German) are an advantage but not essential (Spanish, French or Italian).
LOCATION: South West London (zone 3)
THIS ROLE IS BASED IN THE OFFICE MONDAY TO FRIDAY
SALARY: £28,000 - £30,000 pa, possibly negotiable depending on languages and skills.
COMPANY AND BACKGROUND: Our client is a world leading exporter of some of the world’s most recognised brands in the luxury goods sector.
JOB RESPONSIBILITIES: This is a fantastic opportunity to join a fairly small but very friendly and supportive international customer service team as their German speaking Export Customer Service Executive. You will be responsible for offering full B2B support to German speaking clients, agents and distributors and will include the following duties and responsibilities:
- Placing customer orders for products
- Advising customers of queries on orders and finding solutions for them
- Dealing with customer complaints
- Liaising with courier and freight companies
- Monitoring the efficiency of the export operations in the territories you are responsible for
- Providing support to the Export Sales Teams for other markets and language when necessary
CANDIDATE EXPERIENCE / SKILLS:
- Fluent German is essential
- Knowledge of other languages are an advantage but not essential (ideally Spanish, Italian or French)
- Previous customer service experience or administrative experience is essential
- A clear and confident communicator
- A good team player but also able to work independently
- Effective at prioritising and able to work to deadlines and under pressure
SALARY: £28,000 - £30,000 pa (possible negotiable depending on experience) plus benefits
WORKING HOURS ARE MONDAY TO FRIDAY (35 hour week)
CONTACT: Lisa Grimes
German Speaking Export Customer Service Executive employer: Language Business
Contact Detail:
Language Business Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Export Customer Service Executive
✨Tip Number 1
Get to know the company inside out! Research their values, products, and culture. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your German! Since this role is all about communicating with German-speaking clients, brush up on your language skills. Try role-playing common customer service scenarios with a friend or even in front of the mirror.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you nail that interview. Plus, applying directly shows your enthusiasm and commitment to joining the team.
We think you need these skills to ace German Speaking Export Customer Service Executive
Some tips for your application 🫡
Show Off Your Language Skills: Since fluent German is a must, make sure to highlight your language proficiency right at the top of your application. If you know any other languages like Spanish or French, don’t forget to mention those too – they could give you an edge!
Tailor Your Experience: When detailing your previous customer service or administrative experience, be specific about how it relates to the role. Use examples that showcase your ability to handle queries, complaints, and work under pressure – this will resonate with us!
Be Clear and Confident: Your written application should reflect your communication skills. Keep it clear, concise, and confident. Avoid jargon and make sure your personality shines through – we love a good team player who can also work independently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we really appreciate!
How to prepare for a job interview at Language Business
✨Brush Up on Your German
Since fluent German is essential for this role, make sure to practice your language skills before the interview. Try to engage in conversations or even do a mock interview in German to boost your confidence.
✨Know the Company and Its Products
Research the company’s luxury goods and understand their brand values. Being able to discuss their products and how you can contribute to their customer service will show your genuine interest and preparation.
✨Prepare for Customer Scenarios
Think of common customer service scenarios you might face, especially dealing with complaints or queries. Prepare specific examples from your past experience that demonstrate your problem-solving skills and ability to handle pressure.
✨Showcase Your Team Spirit
This role requires a good team player, so be ready to share examples of how you've successfully collaborated with others in previous jobs. Highlight your ability to work independently as well, as they value versatility.
