At a Glance
- Tasks: Deliver top-notch customer service to German-speaking clients and manage their orders seamlessly.
- Company: Join a friendly international leisure brand with a supportive team culture.
- Benefits: Enjoy hybrid working, competitive pay, and opportunities for personal growth.
- Other info: Be part of a dynamic team with exciting career development prospects.
- Why this job: Make a difference by helping customers and enhancing their experience with our brand.
- Qualifications: Fluency in German and strong communication skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
We are hiring for a German Speaking Customer Services Executive to join an international leisure brand company and work as part of a friendly and supportive team.
JOB RESPONSIBILITIES
- Deliver excellent customer service to German speaking customers via email and telephone
- Manage customer orders from receipt through to delivery
- Maintain and update the order book, ensuring customers and sales teams are informed of any changes
- Process customer orders, amendments, cancellations and returns
- Manage customer account portals and online systems
- Liaise with sales, finance, warehouse and logistics teams to ensure orders are fulfilled on time
- Resolve customer queries professionally and efficiently
- Support payment queries and credit control communication
- Provide alternative product solutions where appropriate
- Support key account customers with day-to-day account administration
- Assist colleagues across the customer support team when required
German Speaking Customer Services Executive employer: Language Business
Join a dynamic and collaborative global team as a German Speaking Talent Acquisition Specialist in London, where you will enjoy a hybrid work model that promotes work-life balance. With a strong focus on employee growth, the company offers structured career progression, ongoing professional development, and a range of benefits including private healthcare and an employee assistance programme. This role not only allows you to influence recruitment strategies across multiple European markets but also provides a supportive environment that values your contributions and fosters meaningful relationships.
