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For Companies At a Glance
- Tasks: Support clients in a fast-paced environment and resolve issues with a proactive approach.
- Company: Join a leading international sports events company with a vibrant team culture.
- Benefits: Competitive salary, remote work options, and potential for contract extension.
- Why this job: Make a real impact while working with world-class sporting events and clients.
- Qualifications: Fluency in German and English, plus experience in client support or account management.
- Other info: Collaborative international team with exciting projects and growth opportunities.
The predicted salary is between 55000 - 65000 £ per year.
Location: Remote / Hybrid (UK or EU-based). London office, ideally 1 day a week in the office.
Contract: 3-Month Contract (Pro Rata)
Salary: £55,000 – £65,000 per annum
The Opportunity
Join a market-leading international sports events company as a German speaking Client Services Account Manager. You’ll be part of a passionate, international client services team dedicated to building and maintaining exceptional client relationships. In this role, you will take ownership of client requirements, manage escalations through to resolution, and collaborate closely with the teams. This is a fantastic opportunity to work in a fast-paced, global environment where your initiative and professionalism will make a real impact.
Key Responsibilities
- Provide responsive support to clients via Microsoft Teams and email
- Troubleshoot technical and operational issues from investigation to resolution
- Log and track all client queries
- Escalate complex issues to the technical support team and ensure timely follow-up
- Report regularly to the Director of Client Services on client issues and relationship status
- Support new client system rollouts, site updates, and event operations
- Conduct user acceptance testing, product delivery, and issue snagging
- Prepare and maintain system and training documentation
- Deliver engaging online product training sessions (1:1 and group) via Microsoft Teams
- Review and improve client workflow processes, offering practical solutions
- Provide out-of-hours or weekend event support when required
Candidate Profile
- Fluency in German and English
- Experience in a client-facing support or account management role
- Excellent verbal and written communication skills
- Strong escalation management and problem-solving abilities
- Confident collaborating across internal teams and client stakeholders
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, SharePoint)
- Organised, proactive, and able to manage multiple priorities
Salary
- Competitive salary: £55,000 – £65,000 per annum (pro rata)
- 3-month contract with potential for extension
- Opportunity to work with world-class sporting events and clients
- Collaborative, international team culture
- Exposure to exciting projects and real client impact
How to Apply
To apply please send your CV to Jonathan Grimes.
Contact Detail:
Language Business Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Client Services Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is gold when it comes to landing that interview.
✨Tip Number 2
Prepare for the virtual interview! Since this role is remote, make sure you’re comfortable with Microsoft Teams. Practise answering common questions and have examples ready that showcase your client management skills and problem-solving abilities.
✨Tip Number 3
Show off your German skills! If you get the chance, sprinkle some German into your conversations during interviews. It’ll demonstrate your fluency and show that you’re ready to engage with clients in their language.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role.
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Services Account Manager. Highlight your experience in client-facing roles and any relevant skills that match the job description, especially your fluency in German and English.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for client services and how you can contribute to our team. Mention specific experiences that demonstrate your problem-solving abilities and communication skills.
Showcase Your Tech Savvy: Since you'll be troubleshooting technical issues, it's important to highlight your proficiency with Microsoft Office Suite and any other relevant tools. If you've had experience with online training or support, make sure to include that too!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Language Business
✨Brush Up on Your German
Since this role requires fluency in German, make sure you're comfortable speaking and writing in the language. Practise common phrases and industry-specific vocabulary that might come up during the interview.
✨Know the Company Inside Out
Research the sports events company thoroughly. Understand their services, recent projects, and client base. This will help you tailor your answers and show genuine interest in the role.
✨Prepare for Scenario Questions
Expect questions about how you would handle client escalations or technical issues. Think of specific examples from your past experience where you successfully resolved similar situations.
✨Showcase Your Communication Skills
As a Client Services Account Manager, communication is key. During the interview, demonstrate your ability to articulate ideas clearly and engage with the interviewer. Use examples that highlight your verbal and written skills.
