At a Glance
- Tasks: Manage customer orders and provide B2B support in French and Italian markets.
- Company: A prestigious global exporter of luxury brands based in South West London.
- Benefits: Enjoy a salary of £30,000 - £32,000 and up to 60% staff discount on luxury products.
- Other info: Office-based role with working hours from 8.00 to 16.00 or 9.00 to 17.00.
- Why this job: Join a friendly international team and develop your career in a successful business.
- Qualifications: Fluent in French and Italian with prior customer service experience required.
Location: South West London (Zone 3) – Office-based Monday to Friday, 35 hours a week
Salary: £30,000 - £32,000 per annum (depending on experience)
Start Date: July/August 2026
About the company
Our client is a very well-established and highly regarded global exporter of some of the world's most prestigious luxury brands. They are seeking a fluent French and Italian speaking Customer Service Administrator to join their friendly and supportive international team. This is an excellent opportunity for a customer-focused professional looking to develop their career within a successful international business.
The role
As a French and Italian Speaking Customer Service Administrator, you will provide comprehensive B2B customer support to clients, agents and distributors across French and Italian speaking markets. You will play a key role in ensuring a very high standard of service while supporting the smooth operation of export activities.
Key Responsibilities
- Processing and managing customer orders accurately and efficiently
- Responding to customer enquiries and providing effective solutions
- Handling customer complaints in a professional and timely manner
- Liaising with courier and freight companies regarding shipments and deliveries
- Monitoring export operations and ensuring service standards are maintained within your assigned territories
- Supporting the Export Sales Team across additional markets and languages when required
- Maintaining strong relationships with customers, agents, and distributors
Skills / Experience needed
- Fluent spoken and written French and Italian (both languages are essential)
- Previous experience within customer service, administration or a similar support role
- Excellent communication and interpersonal skills
- Strong organisational abilities and attention to detail
- The ability to manage multiple priorities and work effectively under pressure
- A proactive approach and the ability to work both independently and as part of a team
Benefits
- Salary of £30,000 - £32,000 per annum
- 22 days annual leave plus bank holidays
- Pension scheme
- Life assurance
- Incredible staff discount of up to 60% on luxury products
- Opportunity to work from home one day per week following successful completion of training
- Friendly, supportive team environment with excellent management support
Working Hours
8.00 - 16.00 or 9.00 to 17.00 with an hour for lunch
If you are fluent in both French and Italian and are looking to join a highly successful global organisation we would love to hear from you. Please apply now or contact Lisa Grimes for a confidential chat.
French and Italian speaking Customer Service Executive employer: Language Business
Located in South West London, this well-established company offers a supportive team environment and excellent management support. Employees enjoy benefits like life assurance and a generous pension scheme, alongside a significant staff discount on luxury products.
