At a Glance
- Tasks: Deliver top-notch customer service to German-speaking clients and manage their orders seamlessly.
- Company: Join a friendly international leisure brand with a supportive team culture.
- Benefits: Enjoy a competitive salary, hybrid working, and generous annual leave.
- Other info: Great career growth opportunities and a positive work environment.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Fluent in German and English with previous customer service experience.
Job Description: German Speaking Customer Services Executive
- LANGUAGES German
- LOCATION Bristol, south west England (Hybrid Working Available)
THE JOB We are hiring for a German Speaking Customer Services Executive to join an international leisure brand company and work as part of a friendly and supportive team.
JOB RESPONSIBILITIES As a German Speaking Customer Services Executive, you will support both customers and the sales team by managing orders, resolving customer enquiries, coordinating deliveries, and ensuring a seamless customer journey from order through to delivery.
Key Responsibilities
- Deliver excellent customer service to German speaking customers via email and telephone
- Manage customer orders from receipt through to delivery
- Maintain and update the order book, ensuring customers and sales teams are informed of any changes
- Process customer orders, amendments, cancellations and returns
- Manage customer account portals and online systems
- Liaise with sales, finance, warehouse and logistics teams to ensure orders are fulfilled on time
- Resolve customer queries professionally and efficiently
- Support payment queries and credit control communication
- Provide alternative product solutions where appropriate
- Support key account customers with day-to-day account administration
- Assist colleagues across the customer support team when required
- Maintain accurate customer records using CRM and ERP systems
- Participate in team meetings and contribute to continuous improvement initiatives
- CANDIDATE PROFILE, SKILLS & EXPERIENCE
- Fluent German and English (spoken and written)
- Previous experience in Customer Service, Customer Support, Sales Support, Internal Sales, Account Management, Customer Success, Order Processing, Administration, or Office Support
- Excellent written and verbal communication skills
- Strong organisational and time management skills
- High attention to detail
- Positive, proactive and customer-focused attitude
- Ability to prioritise workload and meet deadlines
- Strong Microsoft Office skills, particularly Excel and Outlook
- SALARY & BENEFITS
- Competitive salary of £27,600 + bonus of £500 per 1/4
- 25 days annual leave, increasing with service
- Hybrid working – 4 set days in the office per week
- Can purchase up to 1 week of additional annual leave
- Choice of a clothing allowance (£75 per quarter) or gym membership contribution (£200 per year)
- Cycle to work scheme (tax free purchase of a bike)
- Company sick pay
- Pension 3% company contribution, minimum of 5% staff contribution.
APPLY If you're a German speaking customer service professional looking for your next opportunity in customer support, sales support, account management, administration, customer success, or order processing, we'd love to hear from you.
Submit your CV today and take the next step in your career with an international business that values its people and invests in their development
German Speaking Customer Services Executive in Bristol employer: Language Business
Join a dynamic and collaborative global team as a German Speaking Talent Acquisition Specialist in London, where you will enjoy a hybrid work model that promotes work-life balance. With a strong focus on employee growth, the company offers structured career progression, ongoing professional development, and a range of benefits including private healthcare and an employee assistance programme. This role not only allows you to influence recruitment strategies across multiple European markets but also provides a supportive environment that values your contributions and fosters meaningful relationships.
StudySmarter Expert Advice🤫
We think this is how you could land German Speaking Customer Services Executive in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Language Business. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Language Business before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace German Speaking Customer Services Executive in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Language Business:Your cover letter is your chance to shine! Tell us why you want to work at Language Business specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Language Business!
How to prepare for a job interview at Language Business
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
