At a Glance
- Tasks: As a Property Officer, you'll manage maintenance and repairs for properties, ensuring excellent service for tenants.
- Company: Join Langstane Housing Association, a leading social housing provider in North-East Scotland.
- Benefits: Enjoy a competitive salary, pension contributions, and the chance to work in a supportive team environment.
- Other info: This role offers a unique opportunity to grow your skills while contributing to community well-being.
- Why this job: Be part of a cultural transformation, making a real difference in people's lives through quality housing services.
- Qualifications: HND in Building Surveying or relevant experience in construction/maintenance is essential.
The predicted salary is between 30700 - 35800 £ per year.
Role Purpose
The post holder will work closely with other Property Officers to deliver an efficient and proactive voids, maintenance and major works service that ensures the Association meets its obligations and provides an excellent level of customer service to tenants. Each Property Officer will have day-to-day responsibility for maintenance activities in their patch of properties and will work to ensure that repairs, voids and maintenance issues are identified and rectified within timescales and that tenants and other customers receive a professional and responsive maintenance service.
Role Remuneration: £36,589-£40,655 + employer pension contribution
About the Role
The role of the Property Officer is essential to ensuring that we deliver a professional, value for money and customer-focused repairs and maintenance service to our customers. You will be responsible for all maintenance issues arising in your patch of properties, whether repairs, voids or planned maintenance. You will get to know your patch in detail, understanding the construction of the properties and the maintenance required to ensure the properties remain safe, secure and attractive for our customers. You will be focused on ensuring customers receive an excellent level of service through informative communication, knowledgeable advice on issues such as damp and condensation and a proactive approach to identifying and resolving maintenance issues. You will work with contractors to deliver planned improvement works in your patch including kitchen and bathroom upgrades and window replacements. You will also help to look after any property-related insurance works, disabled adaptations and unplanned major repairs in your patch. You will understand the importance of health and safety and compliance with CDM Regulations 2015 and be willing to challenge poor health and safety practices. You will enjoy working as part of a friendly team and be someone that builds strong, positive working relationships with staff and contractors.
Key Accountabilities
- Improve service delivery standards for tenants and other customers by providing advice and regular updates to them in relation to maintenance issues. This should be followed by monitoring tenant satisfaction with works in the patch to ensure contractors are meeting their performance targets and follow up on any poor feedback.
- Deal promptly and professionally with service enquiries and complaints from tenants and other customers to help improve the business going forward.
- Carry out regular inspections of schemes in the patch to proactively identify and resolve any identified repairs, ensuring all works are being carried out in accordance with the CDM Regulations 2015 and that health and safety issues identified during inspections are immediately raised with the contractor and relevant Team Leader.
- Assist with the delivery of the disabled adaptations service including surveying properties, preparing tender information, appointing contractors, inspecting works on site and providing information to assist with grant claims.
- Carry out pre-inspections to accurately diagnose repairs faults and agree the most appropriate action to be taken and where appropriate, prepare specifications and obtain quotes for works up to a specified level of expenditure.
- Carry out admin in relation to repairs including preparing pre-inspection reports; raising and varying works orders; approving variations and processing invoices within delegated authority levels; recording communications with contractors and tenants; providing information to finance colleagues on repairs recharges.
- Carry out pre-inspections of void properties to determine work required to bring the property up to the lettable standard and to Scottish Housing Quality Standard, instruct void works and ensure works are carried out within timescales to minimise rental loss to the Association. Liaise with housing colleagues and ensure effective communication regarding progress of void works.
- Carry out admin in relation to voids works including preparing void inspection reports; raising and varying works orders; approving variations and processing invoices within delegated authority levels; recording communications with contractors and tenants; preparing information for allocation packs; providing information to finance colleagues on void recharges, updating housing management system on lock changes.
- Carry out inspections of planned maintenance / major repairs / insurance works in the patch and approve variations and changes of specification up to a specified level of expenditure.
- Inspect, authorise and advise on tenant requests to carry out alterations / improvements to their property and assist with the processing of compensation for qualifying improvements.
- Work alongside the Compliance Coordinator to ensure any compliance or statutory issues are dealt with in a prompt manner.
About You - Essential criteria
- HND in Building Surveying, trade qualification (e.g., joiner, plumber) or other relevant construction qualification or 4 years experience working directly in a construction / maintenance field.
- Experience of carrying out maintenance inspections in a housing or similar sector.
- Experience of liaising with contractors.
- Experience of working in a customer-focused environment.
- Experience of producing specifications for works.
Skills / Knowledge
- Good technical understanding of the construction of housing including pre-1919 tenement construction.
- Knowledge of building standards.
- Knowledge of health and safety standards, in particular the CDM Regulations 2015.
- Strong organisational skills and ability to manage a varied workload and work to deadlines with minimal supervision.
- Proficient in the use of computers, particularly Microsoft Office suite.
- Ability to understand and monitor budgets.
- Knowledge of Scottish Housing Quality Standard (SHQS) and EESSH.
Personal Qualities / Our Values
- Full UK driving licence and use of own car – this post is classed as an essential car user.
- Ability to occasionally attend meetings or respond to emergencies out with normal working hours.
- Valuing People
- Relying on Teamwork
- Aiming High: Attention to detail
- Prudent financial managers
- Open & accountable
- Move with the times
About You - Desirable criteria
- Experience of using Public Contracts Scotland Quick Quotes facility.
About us
Langstane Housing Association is a key provider of social housing in the North-East of Scotland with over 2,800 homes across Aberdeen City, Aberdeenshire and Moray. Our mission is to provide homes and services that make a positive difference to people's lives. This is an exciting time for us as we are on a cultural transformation journey to shape our future and deliver our strategic priorities including investment in ICT and optimising our staffing structure and evolving our people plans. Are you willing to take on a challenge and join us?
Property Officer , Fixed Term, Maternity Cover employer: Langstane Housing Association
Langstane Housing Association is an exceptional employer, offering a supportive work culture that prioritises teamwork and professional development. With a commitment to providing excellent customer service and a focus on employee growth, you will have the opportunity to make a meaningful impact in the community while enjoying competitive remuneration and benefits, including a generous pension contribution. Join us in our mission to enhance lives through quality housing services in the beautiful North-East of Scotland.
Contact Details:
Langstane Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Property Officer , Fixed Term, Maternity Cover
✨Tip Number 1
Familiarise yourself with the Scottish Housing Quality Standard (SHQS) and the CDM Regulations 2015. Understanding these standards will not only help you in interviews but also demonstrate your commitment to compliance and quality in property management.
✨Tip Number 2
Network with professionals in the housing and maintenance sector. Attend local events or join online forums where you can connect with current Property Officers or contractors. This can provide you with insights into the role and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled maintenance issues or customer complaints in the past. Being able to articulate your problem-solving skills and customer service experience will set you apart during the interview process.
✨Tip Number 4
Research Langstane Housing Association's recent projects and initiatives. Showing that you understand their mission and values, as well as any ongoing cultural transformation efforts, will demonstrate your genuine interest in joining their team.
We think you need these skills to ace Property Officer , Fixed Term, Maternity Cover
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in property maintenance and customer service. Emphasise any qualifications or training related to building surveying or construction, as well as your ability to manage a varied workload.
Craft a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the organisation. Mention specific examples of how you've successfully handled maintenance issues or improved customer satisfaction in previous roles.
Showcase Relevant Skills:Highlight your technical understanding of housing construction and knowledge of health and safety standards, particularly the CDM Regulations 2015. This will demonstrate your capability to handle the responsibilities of the Property Officer role.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at Langstane Housing Association
✨Know Your Patch
Familiarise yourself with the properties you'll be responsible for. Understand their construction, common maintenance issues, and how to communicate effectively with tenants about these matters.
✨Demonstrate Customer Focus
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle complaints and enquiries professionally, as this is crucial for the Property Officer role.
✨Showcase Your Technical Knowledge
Be ready to discuss your understanding of building standards, health and safety regulations, and the Scottish Housing Quality Standard. This will demonstrate your capability to manage maintenance effectively.
✨Emphasise Teamwork Skills
Since the role involves working closely with other Property Officers and contractors, share experiences that showcase your ability to collaborate and build strong working relationships.
