Director of Housing

Operate at strategic level as a member of the Leadership Team, to ensure the Langstane Group’s Mission, Vision, Values and Culture are upheld at all times, leading by example to deliver the objectives of the Langstane Group as set out by the Board of Management.
£73,349 - £81,499To ensure the effective and efficient delivery of performance and continuous improvement of all housing and housing support activities including all aspects of customer service, customer engagement, tenancy management, rent management, tenancy sustainment and specialist housing support.
To ensure the Langstane Group runs with probity and transparency, whilst being able to undertake and deliver excellent services to tenants and other customers, and partners that demonstrate value for money.

1. Through membership of the leadership team, to play a key role in the leadership, vision and strategic direction of the Association.
2. To work with colleagues in the leadership team to develop strategic objectives and identify opportunities for growth and development.
3. To provide accurate, timely and professional advice to the Board of Management and sub committees for specific areas of responsibilities including legislative changes, best practice and innovative approaches to improve service delivery.
4. To lead the effective management and development of employees, ensuring they are empowered, valued and motivated to provide an excellent customer focussed service.
5. To provide leadership and guidance to managers to ensure the effective delivery of services to tenants, maximising tenants’ involvement in decisions which affect them.
6. To oversee the effective and efficient delivery of tenancy management (including rent management, allocations, anti social behaviour and void management), tenancy sustainment and support and customer engagement services, providing advice and guidance to employees.
7. To provide leadership and guidance to employees to ensure the income to the Langstane Group is maximised and that budgets are controlled within areas of responsibility.
8. To identify and respond to the challenges presented by the diverse population in the North East of Scotland by developing and implementing strategies aimed at removing barriers to access and participation.
9. Identify major challenges concerning welfare reform and ensure processes are in place to assist tenancy sustainment.
10. Participate in effective partnership working with local communities and with public, private and voluntary organisations in order to achieve the Group’s objectives.
11. Embed a performance management culture, driving the continuous improvement of services and playing a lead role in best value processes, ensuring this is under-pinned by appropriate performance management systems and information.
12. Working with others to ensure that IT and other systems are implemented and controlled in line with regulatory requirements and are designed and implemented in a manner that enables effective customer service delivery.
13. Ensure that value for money is achieved across customer services through best value reviews, procurement processes and tight budgetary control, maximising income generation through effective housing management policy and practice.
14. Undertake an active role as part of the leadership team in reviewing the business plan and other strategies and policies, and assist in the development of new business and partnership opportunities as a means of driving the Association forward.
15. Ensure that, within the policies agreed by the Association, a cost conscious approach to the utilisation of resources including finance and budgetary control, employee levels, supplies equipment and premises.
16. Liaise with external and internal auditors to ensure compliance with policy and procedures and assess, manage and minimise risk to the Langstane Group in all policy making decisions.

• Educated to degree level or equivalent relevant experience
• Housing qualification
• Excellent customer service and in-depth knowledge and understanding of housing management
• Knowledge of risk management, governance issues and associated good practice
• Knowledge of Scottish Government, Local Authority, regulatory framework for Scottish housing associations, statutory and voluntary partners, funding institutions, and relevant professional bodies
• Highly developed leadership skills
• Effective analytical and planning skills
• The ability to communicate at all levels, including highly developed persuasion and influencing skills
• An achievement oriented and customer focused leader who demonstrates adaptability, resistance, personal motivation and commitment to continual improvement and quality of delivery
• Demonstrate the ability to uphold our values
  • We value people
  • We aim high
  • We are proud of our roots
  • We rely on teamwork
  • We are prudent financial managers
  • We are open and accountable
  • We move with the times
• Our culture
  • At the heart of everything we do, and every decision we take, will be our customers
• Full clean driving licence

• Experience of working in a housing association
• Experience of working in a similar leadership role including with Boards and committees
• Experience of regularly preparing and presenting reports to board of management / committees
• Demonstration of commercial and financial awareness and highly developed technical skills