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For Companies At a Glance
- Tasks: Be the face of our restaurant, creating memorable guest experiences.
- Company: Join Langosteria, an internationally recognised fine dining brand.
- Benefits: Supportive environment with career growth and a passionate team.
- Why this job: Lead a team and craft exceptional dining experiences for guests.
- Qualifications: Passionate about hospitality, organised, and fluent in Italian & English.
- Other info: Opportunity to work closely with a high-performing team.
The predicted salary is between 28800 - 43200 £ per year.
At Langosteria, every detail matters and every guest experience tells a story. We’re looking for a Guest Relations Manager who will be the face of our restaurant, ensuring each guest feels welcomed, recognized, and eager to return. This role is key in creating emotional connections with our guests, managing reservations and seating, and turning every interaction into a memorable moment.
What you’ll do:
- Be the first and last point of contact for our guests, ensuring a warm and professional welcome
- Manage reservations, seating plans, and guest flow with precision and care
- Build strong relationships with regular and VIP guests
- Handle feedback and special requests with discretion and empathy
- Collaborate closely with the Restaurant Manager and FOH team to ensure seamless service
Who you are:
- Passionate about hospitality and guest experience in a fine dining environment
- Highly organized, detail-oriented, and calm under pressure
- Excellent communicator with a natural sense of elegance and empathy
- Proactive, problem-solver, and guest-focused mindset
- Fluent in Italian & English (B2+) – French is a plus (B1+)
Why Langosteria?
- Be part of an internationally recognized fine dining brand
- Work with a passionate, high-performing team
- Grow your career in a supportive environment where leadership truly matters
If leading a team and creating exceptional dining experiences excites you, we want to meet you!
Next Steps
Once we have received your CV, we will take the time to review it carefully. If there is a match with this or other open positions within the Group, we will contact you to start getting to know each other. The selection process generally includes an interview with the Talent Acquisition Team, a technical interview with a line manager, and possibly an interview with the company’s executive team. The order and number of interviews may vary depending on recruitment needs. Alternatively, we will be happy to keep your CV in our database so that we can review it for future opportunities. If you identify additional positions of interest that match your profile, we look forward to receiving your application so we can evaluate it again.
Guest Relation Manager employer: Langosteria
Contact Detail:
Langosteria Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relation Manager
✨Tip Number 1
Get to know the restaurant inside out! Familiarise yourself with Langosteria's menu, values, and guest experience philosophy. This way, when you walk in for an interview, you can show off your passion and knowledge, making a great first impression.
✨Tip Number 2
Practice your communication skills! As a Guest Relations Manager, you'll need to connect with guests effortlessly. Try role-playing scenarios with friends or family to boost your confidence and refine your approach to handling different guest interactions.
✨Tip Number 3
Network like a pro! Reach out to current or former employees of Langosteria on LinkedIn. Ask them about their experiences and any tips they might have for standing out during the interview process. Plus, it shows your genuine interest in the company!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role and the brand right from the start.
We think you need these skills to ace Guest Relation Manager
Some tips for your application 🫡
Craft a Warm Introduction: Start your application with a friendly and engaging introduction. Let us know why you're excited about the Guest Relations Manager role at Langosteria and how your passion for hospitality shines through.
Showcase Your Experience: Highlight your previous experience in guest relations or fine dining. Use specific examples to demonstrate how you've created memorable moments for guests and managed feedback with empathy.
Be Detail-Oriented: Since every detail matters at Langosteria, make sure your CV is polished and free of errors. Pay attention to formatting and ensure that all your information is clear and easy to read.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can easily track your application and ensure it reaches the right people. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Langosteria
✨Know the Brand Inside Out
Before your interview, dive deep into Langosteria's values, mission, and guest experience philosophy. Understanding what makes their dining experience unique will help you articulate how you can contribute to their vision.
✨Showcase Your Communication Skills
As a Guest Relations Manager, communication is key. Prepare examples of how you've effectively handled guest interactions in the past, especially in high-pressure situations. This will demonstrate your ability to connect with guests and manage their needs.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and empathy. Think of specific scenarios where you've turned a negative guest experience into a positive one. This will show your proactive approach and ability to handle feedback gracefully.
✨Dress the Part
Since this role is in a fine dining environment, make sure to dress elegantly and professionally for your interview. First impressions matter, and looking the part will reflect your understanding of the restaurant's atmosphere and standards.
