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- Tasks: Join a dynamic team to support M365 services and provide technical assistance.
- Company: Be part of an innovative firm in Chelmsford, embracing new IT technologies.
- Benefits: Enjoy a competitive salary of up to £40k and opportunities for professional growth.
- Why this job: Get hands-on experience with cutting-edge technology and contribute to exciting IT projects.
- Qualifications: Strong knowledge of M365, Azure AD, and IT security practices required.
- Other info: Ideal for tech enthusiasts eager to drive change and enhance user experiences.
The predicted salary is between 28800 - 48000 £ per year.
Support Engineer Service Desk Analyst with strong M365 Administration, InTune, Azure Active Directory required by a firm based north of Chelmsford, Essex paying up to 40k. You will be part of a small team involved in every aspect of day-to-day IT Support in an exciting new chapter they are about to embrace. This is a fantastic time as they are undergoing an IT refresh, implementing FreshService ITSM, embracing M365 and Azure Cloud services and are seeking someone who is an advocate of M365, someone who embraces new technology and can help assist users with the change management and training needed with embracing new technology.
Skills required:
- Microsoft 365 Administration
- Azure Active Directory
- Group Policies
- Exchange Online
- SharePoint
- Teams
- OneDrive
- Windows Server
- SQL Server
- Knowledge of IT security practices, including data protection and compliance standards.
Key Responsibilities:
- Microsoft 365 Administration: Manage, configure, and support Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive. Handle user account management, including setup, licensing, and permissions. Monitor and maintain the health and security of the Microsoft 365 environment, ensuring compliance with industry standards and company policies.
- Technical Support: Provide frontline support for Microsoft 365 applications, Windows operating systems, and other Microsoft products such as Office, SQL Server, and Azure. Diagnose and resolve hardware and software issues across the organisation, including workstations, servers, and mobile devices. Assist users with troubleshooting network connectivity, printer issues, and other IT-related problems.
- System Administration & Maintenance: Manage and maintain Active Directory, including user accounts, group policies, and security settings. Perform regular system backups, updates, and patches for Windows servers and client machines. Monitor system performance and implement necessary optimisations to ensure reliable and efficient IT operations.
- Security & Compliance: Support the management of security measures, including firewalls, antivirus solutions, and encryption, to protect company data. Work with the Head of IT to review security policies and procedures and ensure that systems adhere to internal and external compliance requirements.
- Collaboration & Communication: Work closely with the Head of IT and other team members to plan and execute IT projects. Document IT processes, procedures, and troubleshooting guides for both the IT team and end-users. Provide training and guidance to users on Microsoft 365 and other Microsoft tools to maximise productivity.
- Project Support: Participate in IT projects such as network upgrades, system rollouts, and software implementations. Collaborate with vendors and third-party service providers to resolve issues and ensure smooth project delivery.
Support Engineer, M365 Administration, Chelmsford 40k employer: Langley James
Contact Detail:
Langley James Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer, M365 Administration, Chelmsford 40k
✨Tip Number 1
Familiarise yourself with the latest features and updates in Microsoft 365, Azure Active Directory, and Intune. Being well-versed in these technologies will not only boost your confidence during interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Engage with online communities and forums related to M365 and IT support. Networking with professionals in the industry can provide valuable insights and may even lead to referrals or recommendations for the position you're interested in.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully implemented or supported M365 solutions. Having specific examples ready will help you illustrate your problem-solving skills and your ability to assist users with new technology.
✨Tip Number 4
Research the company’s recent IT initiatives and projects. Understanding their current challenges and goals will allow you to tailor your conversation during interviews, showing that you are genuinely interested in contributing to their IT refresh and overall success.
We think you need these skills to ace Support Engineer, M365 Administration, Chelmsford 40k
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 Administration, Azure Active Directory, and any relevant IT support roles. Use specific examples that demonstrate your skills in managing and configuring M365 services.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company's IT refresh. Mention your advocacy for new technology and how you can assist users with change management and training.
Showcase Relevant Skills: Clearly list your technical skills related to the job description, such as knowledge of Group Policies, Exchange Online, and IT security practices. This will help the hiring team see that you meet their requirements.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Langley James
✨Show Your M365 Passion
Make sure to express your enthusiasm for Microsoft 365 and how you've used it in previous roles. Share specific examples of how you've managed or supported M365 services, as this will demonstrate your expertise and commitment to the technology.
✨Prepare for Technical Questions
Expect questions related to Azure Active Directory, Exchange Online, and other relevant technologies. Brush up on your technical knowledge and be ready to discuss troubleshooting methods and best practices in system administration.
✨Highlight Your Communication Skills
Since the role involves training users and collaborating with team members, emphasise your ability to communicate complex IT concepts in a simple manner. Prepare examples of how you've successfully trained or supported users in the past.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in IT support and how you resolved them. This could include handling hardware issues, managing user accounts, or ensuring compliance with security standards. Show that you can think critically and act decisively.
