Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team providing top-notch IT support and manage daily operations.
- Company: Join a forward-thinking firm in Chelmsford embracing new tech and IT refresh.
- Benefits: Competitive salary up to 50k, opportunities for growth, and a dynamic work environment.
- Why this job: Be part of an exciting IT transformation and help users adapt to innovative technologies.
- Qualifications: ITIL certified with experience in M365, Azure AD, and service delivery leadership.
- Other info: Ideal for tech enthusiasts eager to lead and make an impact in IT support.
Service Desk Team Leader with strong M365 Administration, InTune, Azure Active Directory, GPO, ITIL, ITSM required by a firm based north of Chelmsford, Essex paying upto 50k.
If the following job requirements and experience match your skills, please ensure you apply promptly.
You will lead a small team involved in every aspect of day to day IT Support in an exiting new chapter they are about to embrace
This ia fantastic time to as they are undergoing an IT refresh, implementing IT, FreshService ITSM, they are embracing M365 and Azure Cloud services and are seeking someone who is an advocator of M365, someone who embraces new technology and can help assist users with the change management and training needed with embracing new technology.
The Service Desk Team Leader will to deliver excellent IT support services to internal users. Enabling them to complete their roles effectively. Take responsibility for delivering effective incident and problem management by leading the IT Service Desk and Support Engineering teams.
Enabling service resilience by promoting customer focus, teamwork, and effective knowledge & information management. You will oversee both technical and service issues, ensuring that support services are designed, planned, and implemented to fit the business stakeholder requirements, and necessary skills & knowledge are developed and shared by team members.
Technical Skills:
ITIL certified or equivalent, deep understanding of ITIL best practices with hands-on expertise in incident, problem, and change management within a high-growth setting.
Good knowledge and experience of Modern Workplace technologies and applications like Office 365 Suite Intune, Active Directory and 365 Administration
Knowledge of IT security practices, including data protection and compliance standards.
Technical Proficiency & Expertise:
Possess a deep understanding of enterprise level systems and hardware provision.
Your technical competences include good knowledge and experience in supporting Modern Workplace technologies, hardware and applications like Microsoft Office 365 and Azure AD.
Key Responsibilities
Leadership:
Effectively lead IT Service Support teams to meet the needs of stakeholders – providing end user systems and hardware support.
Responsible for IT Service Desk and Support engineers\’ day-to-day management, resource planning and work allocation to meet agreed service levels.
Proactive IT Service Management:
Process owner of the Incident, Problem, Change and Knowledge Management processes, ensuring that these processes are executed efficiently and effectively across and that the impact on the business is minimised.
You will take charge of all Incidents and Service Requests, working closely with third-party teams, and pushing the boundaries to resolve issues swiftly.
Major Incident management, taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
Monitor system performance and implement necessary optimisations to ensure reliable and efficient IT operations.
Collaboration & Communication:
You\’ll be a bridge between our IT Service Desk & Support engineers and internal teams, ensuring seamless communication and delivering customer-focused solutions.
Collaborate effectively with IT and cross-functional teams to ensure seamless coordination and successful delivery of development projects.
Communicate updates, challenges, etc to senior management and business stakeholders in a clear and concise manner.
business systems.
Business Relationship & Vendor Management:
Excellent influencing and consultative skills with the ability to partner with and engage at multiple levels within Motor Parts Direct and vendor organisations.
Work closely with outsourced Engineering and Operations teams in daily system health checks, incident discussions, and planned changes.
Security & Compliance:
Ability to develop and implement IT and Cyber security processes and maintains compliance against standards and regulations.
Work with the Head of IT to review security policies and procedures and ensure that systems adhere to internal and external compliance requirements.
Experience:
Experience within Service Delivery leadership and supporting technical teams.
Proven experience within an IT Service Delivery Management position.
Proven ability to manage and improve IT operations and service management processes.
Proven experience of technical project delivery and major incident management.
Service Desk Team Leader, M365 Administration, Chelmsford 50k employer: Langley James
Contact Detail:
Langley James Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Leader, M365 Administration, Chelmsford 50k
✨Tip Number 1
Familiarize yourself with the latest trends and updates in M365 Administration, Intune, and Azure Active Directory. Being well-versed in these technologies will not only boost your confidence during interviews but also demonstrate your commitment to staying current in a rapidly evolving field.
✨Tip Number 2
Highlight your leadership experience in IT Service Support teams. Be prepared to discuss specific examples of how you've effectively managed teams, resolved incidents, and improved service delivery in previous roles. This will show that you have the necessary skills to lead the Service Desk Team.
✨Tip Number 3
Prepare to discuss your approach to change management and user training, especially in relation to new technologies. Share any experiences where you've successfully guided users through transitions, as this is crucial for the role.
✨Tip Number 4
Network with professionals in the IT Service Management community. Engaging with others in the field can provide valuable insights and potentially lead to referrals or recommendations that could strengthen your application.
We think you need these skills to ace Service Desk Team Leader, M365 Administration, Chelmsford 50k
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with M365 Administration, ITIL practices, and team leadership. Use specific examples that demonstrate your ability to manage incidents and support users effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company's IT refresh initiative. Mention how your skills in change management and training can help users adapt to new technologies.
Showcase Technical Proficiency: Clearly outline your technical skills related to Modern Workplace technologies, including Office 365 Suite, Intune, and Azure Active Directory. Provide examples of how you've successfully implemented these technologies in previous roles.
Highlight Leadership Experience: Emphasize your experience in leading IT Service Support teams. Discuss your approach to resource planning, work allocation, and how you ensure service resilience through effective teamwork and customer focus.
How to prepare for a job interview at Langley James
✨Show Your Leadership Skills
As a Service Desk Team Leader, you'll need to demonstrate your ability to lead and manage a team effectively. Prepare examples of how you've successfully led teams in the past, focusing on your leadership style and how you motivate others.
✨Highlight Your Technical Expertise
Make sure to discuss your hands-on experience with M365 Administration, Intune, and Azure Active Directory. Be ready to explain how you've applied ITIL best practices in previous roles, especially in incident and problem management.
✨Emphasize Change Management Experience
Since the company is undergoing an IT refresh, it's crucial to showcase your experience with change management. Share specific instances where you've helped teams adapt to new technologies and how you facilitated training for users.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about past incidents you've managed and be prepared to discuss how you handled them, including communication with stakeholders.
