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- Tasks: Provide 1st/2nd line EUC support and manage customer requests.
- Company: Join a nationwide IT Solutions Provider in Westminster.
- Benefits: Competitive salary of £30k with full-time hours and shift flexibility.
- Why this job: Great opportunity to enhance your tech skills and work in a collaborative environment.
- Qualifications: Must hold SC Clearance and have experience in IT support and management.
- Other info: Be part of a 24/7 remote support team and improve customer satisfaction.
The predicted salary is between 24000 - 42000 £ per year.
EUC Engineer is required by a nationwide IT Solutions Provider based on site in Westminster and paying up to £30k. As an EUC Engineer, you will provide technical support to service customers, using strong communication and problem-solving skills to deliver high-quality outcomes both independently and in collaboration with others.
This is a full-time, Monday to Friday role, with working hours between 07:00 and 19:00, based on an allocated shift pattern. You may occasionally need to cover additional shifts, including weekends and public holidays, as needed.
Responsibilities
- Providing 1st/2nd Line EUC support for internal IT, shared infrastructure, and customer solutions, following ITIL Incident, Problem, and Change practices.
- Responding to customer requests for implementations or changes.
- Taking ownership of service-impacting issues and resolving them while keeping customers updated.
- Assisting the Service Desk in improving support tools, instructions, and processes.
- Supporting laptop & mobile phone builds, software installations, and ticket queue management.
- Being part of the 24/7 out-of-hours remote support rota.
- Supporting user work areas, managing the Drop-In Tech surgery, and conducting remote site visits as needed.
Experience
- End User Device and OS Systems Management, OS Deployment, and Enterprise MDM
- Active Directory and Domain Management
- M365 Support
- Ensuring exceptional customer satisfaction
- Experience with ITSM tools
- A proactive, solution-oriented attitude
ESSENTIAL- ALL CANDIDATES MUST HOLD SC CLEARANCE OR HAVE PREVIOUSLY HELD SC CLEARANCE.
Should you match the above requirements, don't hesitate – APPLY NOW!
EUC Engineer, SC Clearance, £30k, London employer: Langley James
Contact Detail:
Langley James Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EUC Engineer, SC Clearance, £30k, London
✨Tip Number 1
Make sure you have a solid understanding of ITIL practices, as this role heavily relies on Incident, Problem, and Change management. Familiarize yourself with these concepts to demonstrate your knowledge during the interview.
✨Tip Number 2
Since customer satisfaction is key in this role, prepare examples of how you've successfully resolved customer issues in the past. Highlight your communication skills and problem-solving abilities to show that you can deliver high-quality outcomes.
✨Tip Number 3
Given the requirement for SC Clearance, if you have previously held it, be ready to discuss your experience and how it relates to this position. If you currently hold it, ensure you mention it prominently in your discussions.
✨Tip Number 4
Familiarize yourself with the tools and technologies mentioned in the job description, such as Active Directory, M365, and ITSM tools. Being able to speak confidently about your experience with these will set you apart from other candidates.
We think you need these skills to ace EUC Engineer, SC Clearance, £30k, London
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of an EUC Engineer. Highlight your experience with 1st/2nd Line support, ITIL practices, and customer service in your application.
Tailor Your CV: Customize your CV to reflect your relevant skills and experiences, particularly in End User Device management, OS Deployment, and M365 Support. Use keywords from the job description to make your application stand out.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and proactive attitude. Mention specific examples of how you've successfully resolved technical issues or improved processes in previous roles.
Highlight SC Clearance: Since SC Clearance is essential for this role, make sure to clearly state your current or previous SC Clearance status in your application. This will demonstrate your eligibility for the position.
How to prepare for a job interview at Langley James
✨Showcase Your Technical Skills
Be prepared to discuss your experience with End User Device and OS Systems Management, as well as your familiarity with Active Directory and M365 support. Highlight specific examples where you successfully resolved technical issues.
✨Demonstrate Problem-Solving Abilities
Since the role requires strong problem-solving skills, think of scenarios where you took ownership of service-impacting issues. Explain how you approached these challenges and the outcomes you achieved.
✨Emphasize Communication Skills
Effective communication is key in this role. Be ready to share examples of how you've communicated with customers or team members to ensure high-quality outcomes. Practice articulating your thoughts clearly and concisely.
✨Understand ITIL Practices
Familiarize yourself with ITIL Incident, Problem, and Change practices, as they are essential for this position. Be prepared to discuss how you've applied these practices in previous roles to improve service delivery.
