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For Companies At a Glance
- Tasks: Provide 2nd line support and resolve technical issues for users.
- Company: Join a dynamic IT team at a company near Crewe, Cheshire.
- Benefits: Earn up to £200 per day with Monday to Friday hours.
- Why this job: Great opportunity to enhance your skills in a creative environment.
- Qualifications: 3 years of experience in a similar support role is preferred.
- Other info: Must have own transport; minimal public transport access.
Support Engineer Contractor to join the Head Office of a company based just outside of Crewe, Cheshire East, must have own transport to access, minimal public transport access it is based on site paying upto £200 per day.
This is an on-site role, Monday to Friday, providing essential user BAU support
It is inside IR35
The Role:
As a key member of the IT team, you\’ll be the first point of contact for all face-to-face and remote end-user issues. Your responsibilities will include:
- Providing comprehensive 2nd line support, resolving a wide range of technical issues.
- Identifying opportunities for IT process improvements and efficiency gains.
- Managing staff accounts and access permissions.
- Conducting IT inductions for all new starters.
About You:
Ideally, you\’ll bring at least 3 years of experience in a similar support role. We\’re looking for someone with:
- Excellent user-facing skills and a strong customer service approach
Desirable Technical Experience:
- Microsoft Windows (client and server environments)
- Microsoft Entra ID (Azure AD) & Active Directory
- Office 365 administration and support
- Networking essentials: WAN/LAN/DNS
If you\’re a proactive 2nd Line Engineer with a passion for creative environments, we\’d love to hear from you!
To Apply: Please submit your CV outlining your relevant experience.
Locations
Support Engineer Contractor (On-site) - Crewe in Crewe, Cheshire employer: Langley James Limited
Contact Detail:
Langley James Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer Contractor (On-site) - Crewe in Crewe, Cheshire
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Entra ID and Office 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your user-facing skills by thinking of examples where you've provided excellent customer service in a technical support context. This will help you stand out as someone who can effectively communicate with end-users.
✨Tip Number 3
Since this role is on-site, ensure you have reliable transport and be ready to discuss your commute during the interview. Highlighting your commitment to being present and available for face-to-face support can give you an edge.
✨Tip Number 4
Research the company culture and values before your interview. Understanding their approach to IT support and how you can contribute to process improvements will show that you're proactive and genuinely interested in the role.
We think you need these skills to ace Support Engineer Contractor (On-site) - Crewe in Crewe, Cheshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in support roles, especially focusing on your 2nd line support skills. Include specific examples of how you've resolved technical issues and improved IT processes.
Showcase User-Facing Skills: Since excellent user-facing skills are crucial for this role, emphasise your customer service approach in your application. Provide examples of how you've successfully interacted with users and resolved their issues.
Highlight Technical Proficiency: Clearly outline your technical experience with Microsoft Windows, Azure AD, Office 365, and networking essentials. Use bullet points to make this information easy to read and ensure it aligns with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention why you are a good fit for the position and how your background aligns with their needs, particularly your proactive approach as a 2nd Line Engineer.
How to prepare for a job interview at Langley James Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Windows, Azure AD, and Office 365. Bring examples of how you've resolved technical issues in the past, as this will demonstrate your capability to handle the responsibilities of the role.
✨Emphasise Customer Service
Since this role involves face-to-face interaction with users, highlight your excellent user-facing skills. Share specific instances where you provided outstanding customer service or resolved conflicts effectively.
✨Demonstrate Proactivity
Companies value candidates who take initiative. Be ready to discuss any process improvements you've implemented in previous roles. This shows that you're not just a problem solver but also someone who looks for ways to enhance efficiency.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your troubleshooting skills. Practice answering how you would handle specific technical issues or user complaints, as this will help you articulate your thought process during the interview.
