At a Glance
- Tasks: Lead a small IT team, manage service desk operations, and enhance ticketing systems.
- Company: Join a leading Finance and Private Banking firm in the heart of London.
- Benefits: Competitive salary up to £50k, plus bonuses and hybrid working.
- Other info: Opportunity for career growth in a dynamic finance environment.
- Why this job: Shape the future of the service desk while developing your leadership skills.
- Qualifications: Experience managing a service desk and familiarity with ITSM processes.
The predicted salary is between 33750 - 41250 £ per year.
Service Desk Manager required by a leading Finance and Private Banking firm based in the City of London, a short walk from banks and Liverpool Street, paying up to £50k plus bonus of up to 15%. Hybrid, 4 days a week in the office.
You will manage a team of two Service Desk Engineers, with a new Entry Level Service Desk Analyst to bring on board and develop. This is a genuine hands-on leadership role for someone who wants to own the service desk and shape how it runs.
The Role:
- Run the day-to-day service desk while staying close to the technical work.
- Be the final escalation point for BAU issues and the main contact for third party vendors.
- Help build the service itself, from how tickets are handled and measured to bringing a new junior team member online.
Current hours are 9 to 5, with a shift pattern possibly introduced as the team grows.
Key Responsibilities:
- Leadership: Manage two Service Desk Engineers, covering workloads, ticket allocation and performance, and help recruit and onboard a new Entry Level Analyst.
- ITSM: Manage and improve the ITSM ticketing system, ensuring SLAs are met and adhered to.
- Escalation: Act as the final escalation point for complex incidents and day-to-day BAU support.
- Vendor Management: Work with third party vendors to resolve daily BAU issues.
- Hands-on Support: Provide strong on-premise support alongside the team.
Tech Stack and Experience Required:
- Leadership: Proven experience managing a small service desk team in a structured environment.
- ITSM: Hands-on experience managing a ticketing system and ensuring SLA adherence. Experience of setting one up is a real plus.
- Core Microsoft: Active Directory, Office 365 administration and MDM through Intune.
- Security: Zscaler experience would be a major advantage.
- Environment: Background in a structured, professional environment, ideally finance, banking or professional services.
- Soft Skills: Calm, organised and confident dealing with senior users and suppliers.
Should you match the above requirements, APPLY NOW!!
Service Desk Manager - Small IT Dept of 10, Bank EC3, 50k employer: Langley James Limited
Join a forward-thinking manufacturing group in Macclesfield as a BizTalk Developer, where you will play a pivotal role in modernising the integration platform. With a strong emphasis on employee growth, you will have the opportunity to work alongside an experienced technical team, gaining hands-on experience in a full platform migration while enjoying a hybrid work model. The company fosters a collaborative culture that values innovation and offers clear pathways for professional development, making it an excellent employer for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Manager - Small IT Dept of 10, Bank EC3, 50k
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Langley James Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Langley James Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Langley James Limited!
✨Direct Apply to Langley James Limited
Let's not forget to apply directly through the Langley James Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Manager - Small IT Dept of 10, Bank EC3, 50k
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Langley James Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Langley James Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Langley James Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
