Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and enhance ERP applications while collaborating with various business units.
- Company: Innovative IT Service Desk located just North of Chelmsford.
- Benefits: Competitive salary up to £43k, office-based role, and professional development opportunities.
- Why this job: Join a fast-paced environment and make a real impact on application performance.
- Qualifications: Experience in supporting ERP systems and SQL databases is essential.
- Other info: Dynamic team culture with opportunities for career growth.
The predicted salary is between 30720 - 51840 £ per year.
Application Support Analyst (ERP) required to join an innovative and fast-paced IT Service Desk just North of Chelmsford paying upto 43k, it is an Office based position. You will take ownership of the support, maintenance, and continuous enhancement of the primary enterprise applications similar to Kerridge, SAP, Oracle, MAM or Dynamics or Epicor. You will collaborate closely with various business units to guarantee the stability, performance, and operational efficiency of all applications, proactively addressing issues and driving continuous process improvements. This position demands a hands-on technical approach blended with a steadfast dedication to superior service delivery. Beyond ERP, you will also contribute to general IT support, particularly concerning the Microsoft 365 suite and wider IT operations, ensuring a cohesive and dependable technology experience for all internal users.
You must have experience of supporting ERP Systems and SQL Database and Workflow skills.
Core Responsibilities- Enterprise (ERP) System Ownership & Support
- Serve as the subject matter expert for the day-to-day operation and maintenance of the ERP platform.
- Conduct in-depth investigation and resolution of system issues, including data integrity problems, workflow failures, and user permission inquiries.
- Manage technical escalations, system updates, and third-party vendor relationships.
- Translate functional business requirements into effective system configurations or enhanced processes.
- Partner with stakeholders in Sales, Finance, Operations, and Warehouse teams to optimise their application usage.
- Identify opportunities for and lead the implementation of minor system optimisations, automation, and process refinements.
- Provide robust support for other critical business systems utilised across the organisation.
- Assist in maintaining the integration points between the ERP and associated systems (e.g., Accounting, CRM, Inventory tools).
- Maintain accurate and clear technical documentation covering processes, configurations, and application architecture.
- Act as the escalation point for complex technical or application-related incidents.
- Deliver professional, timely, and user-centric support to all staff, fostering a positive service experience.
- Cultivate effective relationships across departments, establishing yourself as the go-to partner for application support.
- Develop and deliver training and onboarding materials for new and existing ERP users.
- Offer expertise and support for the Microsoft 365 environment (Teams, Outlook, SharePoint, OneDrive).
- Manage user accounts and licensing within Active Directory and Azure AD.
- Contribute to broader service desk functions, including basic endpoint troubleshooting, access control, and IT compliance checks.
- Participate in IT project delivery, focusing on software upgrades, new system rollouts, and integration initiatives.
- Perform root cause analysis on persistent problems to recommend and implement lasting solutions.
- Stay current with emerging ERP technologies and identify ways to enhance user satisfaction and system capability.
- Required Experience
- Proven track record in troubleshooting and supporting ERP or complex business applications.
- Prior experience with ERP systems such as SAP, Dynamics, or a similar platform is highly beneficial.
- Solid grasp of data flow, system integrations, and support processes.
- Familiarity with the Microsoft 365 ecosystem, Windows Server, and Active Directory.
- Proficiency in scripting languages like SQL or PowerShell is a distinct advantage.
- Exceptional communication and interpersonal skills, with the ability to support users across all organisational levels.
- A strong commitment to service excellence and ownership-dedicated to providing dependable, prompt support.
- The ability to distil complex technical concepts into simple, understandable explanations.
- Highly organised, self-driven, and effective at prioritising a varied workload.
- Comfortable operating independently and contributing collaboratively as part of a larger team.
- In-depth working knowledge of ERP customisation, reporting, and user administration.
- Understanding of business functions like sales order processing, inventory control, warehouse management, and EDI within an ERP context.
- Familiarity with ITIL principles for service delivery and experience using ticketing systems (e.g., Halo, Zendesk, ServiceNow).
Application Support Specialist ERP, N Essex, pay upto 43k in Basildon employer: Langley James Limited
Contact Detail:
Langley James Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Specialist ERP, N Essex, pay upto 43k in Basildon
✨Tip Number 1
Get to know the company inside out! Research their ERP systems and understand how they operate. This will help you tailor your conversations during interviews and show that you're genuinely interested in their business.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for technical questions! Brush up on your knowledge of SQL and ERP systems. Being able to discuss specific scenarios or challenges you've faced will demonstrate your expertise and problem-solving skills.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Application Support Specialist ERP, N Essex, pay upto 43k in Basildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Specialist role. Highlight your experience with ERP systems and SQL databases, as well as any relevant technical skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our team. Be sure to mention your hands-on approach and dedication to service delivery, as these are key for us.
Showcase Your Problem-Solving Skills: In your application, don’t forget to include examples of how you've tackled complex issues in the past. We love candidates who can demonstrate their ability to resolve problems effectively, especially in an ERP context!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Langley James Limited
✨Know Your ERP Inside Out
Make sure you brush up on the specific ERP systems mentioned in the job description, like SAP or Dynamics. Be ready to discuss your experience with these platforms and how you've tackled issues in the past.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved complex technical issues or improved processes in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your hands-on approach.
✨Communicate Like a Pro
Since this role involves collaborating with various business units, practice explaining technical concepts in simple terms. Think about how you can convey your ideas clearly and effectively to non-technical stakeholders.
✨Demonstrate Your Service Excellence
Be ready to share instances where you've gone above and beyond for users. Highlight your commitment to service delivery and how you ensure a positive experience for everyone you support.
