At a Glance
- Tasks: Provide hands-on support to users, resolving issues face-to-face in a dynamic environment.
- Company: Respected professional services firm with a collaborative and modern workplace.
- Benefits: Competitive salary of £29,000 plus performance-related bonus and hybrid working.
- Other info: Great opportunity for learning and career growth within a supportive IT team.
- Why this job: Join a close-knit team and make a real impact by helping users directly.
- Qualifications: Enthusiasm for helping people and excellent communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
2nd Line Service Desk Analyst with a strong desire to help end users with M365, Azure, and Intune, expertise required for an established professional services firm in Manchester (near Salford Central Station, M3 5ET), paying up to £29,000 + performance-related bonus (Hybrid).
Why Apply?
This is a genuinely people facing role for someone who enjoys being hands-on, helping users face to face and building real relationships across the business.
You will join a small, close-knit service desk team within a wider 7-strong IT infrastructure department, working alongside experienced engineers with clear scope to learn and develop.
About the Business Our client is a highly respected professional services organisation supporting hundreds of corporate users across the UK, with a multi-million-pound annual turnover.
Known for exceptional operational stability and continuous technology investment, they offer a collaborative, modern workplace where good work is recognised and rewarded.
About the Role As a 2nd Line Support Engineer, you will provide deskside, one-to-one support to users, working across the same core technology environment as the wider IT team: Azure (Entra ID), Microsoft Intune, M365 Admin, and general infrastructure support.
Your day-to-day responsibilities will include: Providing hands-on, face-to-face deskside support, resolving issues directly with users rather than solely via ticket or remote tools.
Troubleshooting hardware, software and network issues across a Windows and M365 environment.
Supporting Azure, Intune and M365 administration alongside the wider infrastructure team.
Escalating complex issues appropriately while building strong working relationships across the business.
About You Experience level is genuinely open - what matters most is a real enthusiasm for helping people, excellent communication skills, and a proactive, customer service minded approach.
This is a role for someone who wants to be the friendly, reliable face of IT support day to day.
How to Apply To apply, please submit your CV via the link provided or contact Langley James IT, Tech and AI Recruitment for a confidential conversation.
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2nd Line Support Engineer - Salford, Manchester, 29k employer: Langley James Limited
Langley James Limited is an exceptional employer that champions innovation and collaboration within the architectural sector. With a hybrid work model, competitive salary, and a strong focus on employee development, you will thrive in a supportive environment that values your contributions to digital transformation. Join us in Westminster, where your skills in Power Apps and Automate will not only enhance internal processes but also make a significant impact on client engagement.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer - Salford, Manchester, 29k
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Langley James Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Langley James Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace 2nd Line Support Engineer - Salford, Manchester, 29k
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Langley James Limited:Your cover letter is your chance to shine! Tell us why you want to work at Langley James Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Langley James Limited!
How to prepare for a job interview at Langley James Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
