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- Tasks: Provide 1st & 2nd line IT support for around 200 users.
- Company: Join a leading Professional Services Firm in Central London.
- Benefits: Earn up to £40k pro rata with hands-on experience and growth opportunities.
- Why this job: Perfect for ambitious grads wanting to expand their IT skills in a collaborative team.
- Qualifications: Solid desktop support knowledge and strong communication skills required.
- Other info: Opportunity to work on exciting IT projects and critical cyber security initiatives.
Support Analyst required for a 9-month maternity cover role, ideal for a recent graduate based on-site at a leading Professional Services Firm in Central London, near Covent Garden Station. This role offers up to 40k pro rata and is a fantastic opportunity to join a small, collaborative IT team of five.
As the IT Support Analyst, you will be a key part of a five-person IT team, providing essential 1st & 2nd Line Support for approximately 200 end-users. You will collaborate closely with another Helpdesk Technician, handling a mix of business-as-usual tasks and contributing to exciting IT projects. This role is ideal for an ambitious IT professional eager to expand their skills, offering significant hands-on experience across 1st and 2nd line support, with valuable exposure to 3rd line issues and critical cyber security initiatives.
What You’ll Be Doing:
- Supporting Windows 7/10/11 environments and Office 2016/2019 / M365
- Building and maintaining desktops and laptops (hardware/software)
- Managing core networking protocols - TCP/IP, DHCP, DNS
- Handling video conferencing support (Teams, Zoom)
- Working closely with the security team on system alerts and best practices
- Supporting users with mobile devices (iPhone, iPad, Android)
- Actively participating in infrastructure upgrade and other IT projects
What You’ll Need:
- A solid grounding in desktop support and Microsoft technologies.
- Strong communication and interpersonal skills, with a proactive and eager approach to learning.
Bonus points for:
- Any knowledge of AD / M365 admin, IP telephony, Cyber Essentials, VLANs, or Mac OS.
This is a fantastic opportunity to gain valuable experience in a technically rich environment, where your contributions will be genuinely valued and your skills rapidly developed. If you’re ready to make a significant impact and take the next step in your IT career, apply today!
Support Analyst Grad - Mat Cover 9 mths, Onsite London employer: Langley James IT Recruitment
Contact Detail:
Langley James IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst Grad - Mat Cover 9 mths, Onsite London
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows environments and Microsoft Office. Having hands-on experience or even just a solid understanding of these tools will help you stand out during interviews.
✨Tip Number 2
Brush up on your communication skills, as this role requires strong interpersonal abilities. Practising how to explain technical issues in simple terms can be beneficial, especially when dealing with end-users who may not be tech-savvy.
✨Tip Number 3
Network with professionals in the IT support field, particularly those who work in similar roles. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Demonstrate your eagerness to learn by researching current trends in IT support and cybersecurity. Being able to discuss recent developments or best practices during your interview can show your passion for the field and your commitment to professional growth.
We think you need these skills to ace Support Analyst Grad - Mat Cover 9 mths, Onsite London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support and Microsoft technologies. Emphasise any projects or roles where you've provided 1st and 2nd line support, as well as your communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your familiarity with Windows environments and any experience with video conferencing tools.
Highlight Your Technical Skills: In your application, clearly list your technical skills, especially those mentioned in the job description like TCP/IP, DHCP, and any knowledge of AD/M365 admin. This will help demonstrate your fit for the role.
Show Your Eagerness to Learn: Express your proactive approach to learning and development in your application. Mention any relevant courses or certifications you have completed, and your willingness to engage in hands-on experience with IT projects.
How to prepare for a job interview at Langley James IT Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your knowledge of desktop support and Microsoft technologies. Brush up on Windows environments and Office applications, as well as any experience you have with networking protocols like TCP/IP and DHCP.
✨Demonstrate Communication Skills
Since this role involves supporting end-users, strong communication skills are essential. Practice explaining technical concepts in simple terms, and be ready to share examples of how you've effectively communicated with non-technical colleagues in the past.
✨Express Your Eagerness to Learn
This position is ideal for recent graduates, so highlight your enthusiasm for learning and growing in the IT field. Share specific instances where you've taken the initiative to learn new skills or technologies, especially those relevant to the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to troubleshoot issues or support users, and be ready to explain your thought process and the steps you took to resolve the problems.
