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For Companies At a Glance
- Tasks: Be the go-to person for IT support, resolving issues and managing user accounts.
- Company: Join a global finance organisation with a dynamic work environment.
- Benefits: Earn up to £250 per day with potential for contract extension.
- Why this job: Kickstart your career in IT while making a real impact in a fast-paced setting.
- Qualifications: Experience with Active Directory, Office 365, and ITSM ticketing systems is essential.
- Other info: Great opportunity for growth in a professional financial services environment.
Service Desk Contractor – Up to £250 – Finance – Bank EC2
Join to apply for the Service Desk Contractor – Up to £250 – Finance – Bank EC2 role at Langley James HR & IT Recruitment.
This contractor role is for up to £250 per day for 3 months or longer, office based within a global organisation in the financial sector.
Pay Information
Base pay range provided by Langley James HR & IT Recruitment: Actual pay will be based on skills and experience.
Role Summary
The Service Desk Analyst will serve as the first point of contact for all incoming IT incidents and requests across the company\’s London and European offices, supporting around 100 users.
Key Responsibilities
- Serve as the primary contact for all incoming IT incidents and requests.
- Resolve issues within your skill set (2nd line resolution) or escalated tickets to the appropriate internal people promptly.
- Manage user accounts and access, including password resets via Active Directory.
- Assist with installation, configuration, and support of hardware and software across the organisation.
- Manage and support all Mobile Device Management (MDM) and telephony (Avaya/Cisco) infrastructure.
- Handle administrative tasks such as application access and security request generation.
- Ensure all support processes and solutions are accurately documented.
Essential Skills and Experience
- Active Directory (AD) – Proficient use and support for user and group management.
- Office 365 Administration – Experience managing user licenses, groups, and basic email/Exchange issues.
- ITSM Ticketing System – Prior experience using an IT Service Management platform (e.g., ServiceNow, Jira Service Desk).
- MDM Support – Experience supporting a Mobile Device Management platform.
- Networking and Telephony – Basic knowledge of networking principles and support for Avaya/Cisco telephony solutions.
- Operating Systems – Strong support experience across Windows environments.
- VIP Support – Proven experience providing discreet, efficient support to executive and VIP level end‑users. Highly desirable: Previous experience supporting users within a formal financial services or regulated environment.
Candidate Profile
- Exceptional communication skills, demonstrating a high degree of professionalism and a customer‑focused approach.
- A proactive, hard‑working, and self‑motivated attitude with the proven ability to maintain composure and work effectively under pressure.
Desired Skills and Experience
- Service Desk
- MDM
- Office 365 Administration
- Azure
- Active Directory
- ITSM
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Service Desk Contractor - Up to £250 - Finance - Bank EC2 employer: Langley James HR & IT Recruitment
Contact Detail:
Langley James HR & IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Contractor - Up to £250 - Finance - Bank EC2
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and IT sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to service desk roles. Think about scenarios where you’ve resolved IT issues or supported users effectively. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website that highlights your experience with Active Directory, Office 365, and ITSM tools. This can set you apart from other candidates and give potential employers a glimpse of what you can bring to the table.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive roles listed there that you won’t find anywhere else. Don’t miss out on your chance to land that Service Desk Contractor position!
We think you need these skills to ace Service Desk Contractor - Up to £250 - Finance - Bank EC2
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially with Active Directory and ITSM systems. We want to see how your skills match the role, so don’t be shy about showcasing your past achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Desk Contractor role. We love seeing enthusiasm and a customer-focused approach, so let that personality come through!
Showcase Your Communication Skills: Since this role involves supporting users, it’s crucial to demonstrate your exceptional communication skills. We recommend including examples of how you've effectively resolved issues or supported users in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Langley James HR & IT Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, Office 365, and ITSM ticketing systems. Be ready to discuss your experience with these tools and how you've used them in past roles. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Show Off Your Customer Service Skills
As a Service Desk Contractor, you'll be the first point of contact for users. Prepare examples of how you've handled difficult situations or resolved issues for users in the past. Highlight your communication skills and customer-focused approach to demonstrate that you can maintain professionalism under pressure.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about common IT incidents you’ve encountered and how you resolved them. Practising these scenarios will help you articulate your thought process and problem-solving skills clearly.
✨Research the Company Culture
Take some time to understand the company’s values and culture, especially since it's in the financial sector. Being able to align your answers with their ethos will show that you’re not just looking for any job, but that you genuinely want to be part of their team.