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- Tasks: Provide tech support and manage MS365 administration in a dynamic office environment.
- Company: Reputable professional services firm with a global presence.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Fast-paced environment with excellent career advancement opportunities.
- Why this job: Join a vibrant team and tackle exciting tech challenges every day.
- Qualifications: Experience with Windows 11, MS365, and strong troubleshooting skills required.
The predicted salary is between 40000 - 40000 £ per year.
Service Desk Engineer required by a reputable professional services firm paying up to 40k, at their head office based in central London; they operate hybrid working with 60% of the time in the office and 40% remotely between 8am and 9.30am.
The Company, who have a presence globally, are seeking an IT Support Specialist to provide technology related consultation and support in an office environment, including the deployment, administration and support of technology systems essential to business operations.
Responsibilities
- Provide comprehensive computer Hardware and Software support
- Manage MS365 administration
- Execute system set-ups, breakdowns, and office moves
- Handle conference room services, mobile devices, telephone systems, and voicemail support
- Track user support requests and escalate complex issues
- Proactively identify and address technology-related challenges
- Conduct preventative maintenance and procure technology supplies
- Collaborate with IT vendors, other departments, and core IT teams on projects
- Recognize and recommend training opportunities
Qualifications
- Proficient in Windows 11, Microsoft O365 ProPlus Suite
- Strong troubleshooting skills for hardware and software
- Experience with mobile devices, printers, scanners, and peripherals
- Familiarity with law firm tools and networking devices
- Proficient in remote access tools (Citrix, Global Protect VPN, Remote Desktop)
- Previous use of trouble ticket tracking systems
- Detail-oriented with excellent customer service and communication skills
- Adaptability to a fast-paced, changing environment
Desired Skills and Experience
- Office 365
- Azure Active Directory
- Citrix VPN
Service Desk Analyst, O365 Admin, Entra, MDM, London £40k employer: Langley James HR & IT Recruitment
Contact Detail:
Langley James HR & IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst, O365 Admin, Entra, MDM, London £40k
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Service Desk Analyst roles and practice your answers. We recommend using the STAR method to structure your responses and showcase your problem-solving skills.
✨Tip Number 3
Show off your skills! If you’ve got experience with MS365, O365 ProPlus, or any other relevant tech, make sure to highlight that in conversations. We want to see how you can bring value to the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Desk Analyst, O365 Admin, Entra, MDM, London £40k
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 11 and Microsoft O365 ProPlus Suite. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Desk Analyst role. Share specific examples of how you've tackled tech challenges in the past – we love a good story!
Show Off Your Customer Service Skills: Since this role involves a lot of interaction with users, make sure to highlight your customer service experience. We’re looking for someone who can communicate effectively and adapt to a fast-paced environment, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Langley James HR & IT Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11 and the Microsoft O365 ProPlus Suite. Be ready to discuss your troubleshooting experiences with hardware and software, as well as any specific tools you've used in previous roles.
✨Show Off Your Customer Service Skills
Since this role involves a lot of user interaction, prepare examples that showcase your excellent customer service and communication skills. Think about times when you turned a frustrated user into a satisfied one!
✨Familiarise Yourself with the Company’s Environment
Research the company’s operations and their use of technology. Understanding their hybrid working model and how they manage IT support can give you an edge. Mentioning specific tools or systems they use will show you’ve done your homework.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, like handling a complex user request or managing a tech failure during a critical meeting. Practise your responses to demonstrate your problem-solving skills and adaptability in a fast-paced environment.