At a Glance
- Tasks: Be the go-to person for IT support, troubleshooting and managing incidents.
- Company: Dynamic advertising/marketing agency in Central London with a vibrant culture.
- Benefits: Competitive salary of up to £35k, immediate start, and hands-on experience.
- Other info: Opportunity to grow within a collaborative IT team.
- Why this job: Join a fast-paced environment and make a real impact on IT support.
- Qualifications: Experience in 1st and 2nd line support with strong technical skills.
The predicted salary is between 21600 - 42000 £ per year.
Service Desk Analyst, Mac, AV and Windows, London 35k
This range is provided by Langley James HR & IT Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Service Desk Contractor required by a Advertising/Marketing Agency based in Central London near Charing Cross Station with AV, Mac Windows and Asset Management skills including supporting WorkSpace Office365, MDM Jamf. Kandji and InTune. We are seeking someone for an immediate start and can pay up to £35k. It is office based
This isn\'t your average 1st/2nd line support role. We\'re looking for a proactive, on-site Service Desk Engineer to be the front line of the IT support. This role is a mix of day-to-day support, escalating tricky issues, and hands-on hardware troubleshooting. If you thrive in a fast-paced MSP environment and have a knack for solving problems before they become crises, we want to talk.
What You\'ll Be Doing
- First Point of Contact: You\'ll be the go-to person for our end users, providing 1st and 2nd line support for everything from Windows and macOS to mobile platforms.
- Support Maestro: You\'ll manage incidents and requests using Autotask PSA and Datto RMM, ensuring nothing falls through the cracks.
- Cloud & Identity: You\'ll support and administer Microsoft 365, Google Workspace, and identity solutions like Okta and Azure AD.
- Security & Networking: You\'ll troubleshoot and support endpoint security with tools like Bitdefender, Ironscales, and Mimecast, plus handle VPN access and Wi-Fi issues.
- Device Management: You\'ll be a pro at remote and deskside support, including device imaging, setup, and troubleshooting for both Apple (Jamf, Kandji) and Windows (Intune) devices.
- Documentation Guru: You\'ll contribute to our IT knowledge base on IT Glue and Confluence, making sure our solutions are well-documented for the whole team.
What You Need
- Proven Experience: You\'ve got a solid background in 1st and 2nd line support.
- Technical Know-How: You\'re a wizard with the systems listed above.
- Excellent Communication: You can talk to anyone, from a CEO with a locked account to a new hire with a broken mouse, with a cool head and a friendly attitude.
- Problem Solver: You don\'t just fix issues; you find the root cause and prevent them from happening again.
This is a contract role where you\'ll be a key part of a dynamic IT team. If you\'re ready to make a real impact and love the challenge of an MSP environment, apply now.
Desired Skills and Experience
Service Desk, ITSM, Windows, MacOs, O365, Google WorkSpace, MDM, OKTA Jamf, Kandji
Service Desk Analyst, Mac, AV and Windows, London 35k in City of London employer: Langley James HR & IT Recruitment
Join a vibrant Advertising/Marketing Agency in the heart of Central London, where your role as a Service Desk Analyst will be pivotal in delivering exceptional IT support. With a focus on employee growth and a collaborative work culture, you'll thrive in a fast-paced environment that values proactive problem-solving and innovation. Enjoy competitive pay, hands-on experience with cutting-edge technology, and the opportunity to contribute to a dynamic team dedicated to excellence.
Contact Details:
Langley James HR & IT Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst, Mac, AV and Windows, London 35k in City of London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Langley James HR & IT Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Langley James HR & IT Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Analyst, Mac, AV and Windows, London 35k in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Langley James HR & IT Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Langley James HR & IT Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Langley James HR & IT Recruitment!
How to prepare for a job interview at Langley James HR & IT Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
