2nd Line Service Desk Analyst with a strong desire to help end users with M365, Azure, and Intune, expertise required for an established professional services firm in Manchester (near Salford Central Station, M3 5ET), paying up to £29,000 + performance-related bonus (Hybrid).
Why Apply?
This is a genuinely people facing role for someone who enjoys being hands-on, helping users face to face and building real relationships across the business. You will join a small, close-knit service desk team within a wider 7-strong IT infrastructure department, working alongside experienced engineers with clear scope to learn and develop.
About the Business
Our client is a highly respected professional services organisation supporting hundreds of corporate users across the UK, with a multi-million-pound annual turnover. Known for exceptional operational stability and continuous technology investment, they offer a collaborative, modern workplace where good work is recognised and rewarded.
About the Role
As a 2nd Line Support Engineer, you will provide deskside, one-to-one support to users, working across the same core technology environment as the wider IT team: Azure (Entra ID), Microsoft Intune, M365 Admin, and general infrastructure support.
Your day-to-day responsibilities will include:
- Providing hands‑on, face‑to‑face deskside support, resolving issues directly with users rather than solely via ticket or remote tools.
- Troubleshooting hardware, software and network issues across a Windows and M365 environment.
- Supporting Azure, Intune and M365 administration alongside the wider infrastructure team.
- Escalating complex issues appropriately while building strong working relationships across the business.
About You
Experience level is genuinely open - what matters most is a real enthusiasm for helping people, excellent communication skills, and a proactive, customer service minded approach. This is a role for someone who wants to be the friendly, reliable face of IT support day to day.
Desired Skills and Experience
- M365 Microsoft 365 Admin
- MDM, Intune, Jamf
- Entra ID, Azure,AD
- Sharepoint
- Network Security
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Contact Details:
Langley James HR & IT Recruitment Recruitment Team
