Service Desk Engineer with strong Microsoft 365, Intune and Windows 11 expertise required for a fast-growing professional services group in Manchester, near Deansgate, paying up to £35k + generous benefits (Hybrid).
Why Apply?
This is a great opportunity for an ambitious Service Desk Engineer to take real ownership of support within an enterprise-scale environment. You will join an experienced, collaborative IT team with clear scope to grow your technical skills. Day to day, the work combines cloud and on-premises support, device management, onboarding and project involvement across multiple UK offices.
About the Business
Our client is a growing, people-first professional services organisation operating across multiple UK locations. They have a strong culture of investing in their people, offering tailored learning and development, a birthday day off, a volunteer day, and a full wellbeing, social and community calendar.
About the Role
As an IT Service Desk Engineer, you will be a first point of contact for IT incidents and service requests. You will take ownership from triage through to resolution, across a hybrid Microsoft 365, Intune, Active Directory and Windows 11 environment.
Your day-to-day responsibilities will include:
- Triaging, prioritising and resolving incidents and service requests in line with agreed SLAs.
- Supporting Microsoft 365, including Outlook, Teams, OneDrive and SharePoint, plus user account administration, password resets and access requests across M365 and Active Directory.
- Provisioning, configuring and troubleshooting devices using Microsoft Intune, and supporting Windows 11 laptops, desktops, printers, mobiles and peripherals.
- Supporting hybrid on-premises and cloud infrastructure, and escalating complex incidents to Tier 3 with clear diagnostics.
- Managing onboarding and offboarding, office visits, desk moves and equipment installations.li>
- Maintaining accurate ticket records and contributing to knowledge base articles and user guides.
About You
You will bring previous Service Desk or Helpdesk experience in an enterprise environment supporting 800+ users. You will also have a solid grounding in Microsoft 365 and Windows 11 support, and confidence troubleshooting hardware, software and connectivity issues. Strong customer service, organisation and problem-solving skills are essential, along with a genuine willingness to learn. You must be happy to travel to offices across the UK when required.
Desired Skills and Experience
- M365 Microsoft 365 Admin
- MDM, Intune, Jamf
- Entra ID, Azure,AD
- Sharepoint
- Network Security
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2nd Line Support Engineer - Deansgate, Manchester, 35k employer: Langley James HR & IT Recruitment
Join a highly respected professional services firm in Manchester as a 2nd Line Support Engineer, where you will thrive in a collaborative and modern workplace that values your contributions. With a strong focus on employee growth, you will have the opportunity to learn from experienced engineers while providing hands-on support to users, fostering meaningful relationships across the business. Enjoy competitive pay, a performance-related bonus, and the chance to be part of a close-knit team dedicated to exceptional service delivery.
Contact Details:
Langley James HR & IT Recruitment Recruitment Team
