Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide high-level IT support and lead technical projects in a global financial firm.
- Company: Join a prestigious global financial organisation with a friendly corporate culture.
- Benefits: Earn up to £55k plus bonuses and enjoy elite benefits.
- Why this job: Make a real impact on a global scale while advancing your tech career.
- Qualifications: Experience with PowerShell, ServiceNow, and strong IT support skills required.
- Other info: Dynamic role with flexible shifts and excellent career growth opportunities.
The predicted salary is between 42000 - 66000 £ per year.
Senior Service Desk Analyst required by a prestigious Global Financial Organisation at their UK Headquarters based near Charing Cross station. This role offers a salary up to £55,000 plus a significant discretionary bonus and an elite benefits package. You will join a top 100 firm managing a massive global asset portfolio, providing high-level support for 300 London-based users and an additional 1,000 staff across the EMEA region.
This is a premier opportunity for an experienced Senior Service Desk Analyst to join a fast-paced, corporate, yet friendly environment during a period of significant global expansion. You will benefit from a highly attractive shift pattern following your probation, including an early 7am - 3.30pm finish, alongside a 9am - 5pm and a 10.30am - 7pm rotation.
This role is designed for a proactive professional who thrives on building strong relationships and wants to see the direct impact of their work on a global financial infrastructure. The company is a titan in the financial sector, successfully established within the US top 100 with a truly global reach. In the London HQ, you will be part of a sophisticated IT function supporting a diverse user base of 1,300 people across the UK and EMEA. They are known for their investment in technology and their people, offering a stable and lucrative career path within a world-class asset management environment.
As the Senior Service Desk Analyst, you will take a lead role in providing proactive support for the IT infrastructure. Your day-to-day will involve high-level administration of Active Directory, Entra, and M365, alongside the deployment of Windows PCs and Servers. You will act as a key driver for technical projects, including infrastructure upgrades and server configurations, while utilizing ServiceNow and PowerShell to automate tasks and minimize business interruption.
This role has come about due to the rapid expansion of the firm’s global portfolio, creating a need for a self-motivated technical lead to ensure the smooth operation of their London and EMEA offices during this busy and exciting growth phase.
If you are a Senior Service Desk Analyst with strong skills in PowerShell, ServiceNow, and PowerApps who is looking to join a global financial leader, we want to hear from you. This is an urgent requirement with a significant bonus on offer. Apply now to secure your position within this elite global organisation.
Desired Skills and Experience:
- Windows PCs & Servers
- Active Directory
- M365 Admin/Entra
- PowerApps
- PowerShell
- ServiceNow
- Server installation and configuration
- PC Deployment
- Implementing of new projects (i.e. upgrading of infrastructure equipment)
Service Desk Analyst; ServiceNow, London WC2; up to 55k + employer: Langley James HR & IT Recruitment
Contact Detail:
Langley James HR & IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst; ServiceNow, London WC2; up to 55k +
✨Network Like a Pro
Get out there and connect with people in the industry! Attend meetups, webinars, or even just grab a coffee with someone who works at your dream company. Building relationships can open doors that a CV just can't.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share specific examples of how you've used PowerShell or ServiceNow to solve problems. Let them see the real impact of your work!
✨Tailor Your Approach
Every company is different, so make sure you tailor your conversations to fit their culture and needs. Research their projects and challenges, and come prepared with ideas on how you can contribute as a Senior Service Desk Analyst.
✨Apply Through Us!
Don’t forget to apply through our website! We’ve got all the latest job openings, and applying directly can sometimes give you an edge. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Service Desk Analyst; ServiceNow, London WC2; up to 55k +
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Service Desk Analyst role. Highlight your experience with ServiceNow, PowerShell, and any relevant projects you've led. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've provided high-level support and built strong relationships in previous roles.
Showcase Your Technical Skills: Don’t forget to showcase your technical skills prominently. Mention your experience with Active Directory, M365, and any server configurations you've handled. We love seeing candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at StudySmarter!
How to prepare for a job interview at Langley James HR & IT Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your skills with PowerShell, ServiceNow, and M365. Be ready to discuss specific projects where you've used these tools, as well as any challenges you faced and how you overcame them.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've proactively solved issues in previous roles. Think about times when you improved processes or supported users effectively, especially in a fast-paced environment like finance.
✨Understand the Company Culture
Research the company’s values and work culture. They’re known for their friendly yet corporate environment, so be prepared to discuss how you can contribute positively to that dynamic while maintaining professionalism.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team you'll be working with. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you, especially regarding the shift patterns and project involvement.
