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- Tasks: Provide tech support and manage MS365 administration in a dynamic office environment.
- Company: Reputable professional services firm with a global presence.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Great opportunity for career advancement in a supportive environment.
- Why this job: Join a fast-paced team and make a real impact on technology solutions.
- Qualifications: Proficient in Windows 11 and Microsoft O365, with strong troubleshooting skills.
The predicted salary is between 40000 - 40000 £ per year.
Service Desk Engineer required by a reputable professional services firm paying up to £40k, at their head office based in central London; they operate hybrid working with 60% of the time in the office and 40% remotely between 8am and 9.30am. The Company, who have a presence globally, are seeking an IT Support Specialist to provide technology related consultation and support in an office environment, including the deployment, administration and support of technology systems essential to business operations.
Responsibilities
- Provide comprehensive computer Hardware and Software support
- Manage MS365 administration
- Execute system set-ups, breakdowns, and office moves
- Handle conference room services, mobile devices, telephone systems, and voicemail support
- Track user support requests and escalate complex issues
- Proactively identify and address technology-related challenges
- Conduct preventative maintenance and procure technology supplies
- Collaborate with IT vendors, other departments, and core IT teams on projects
- Recognize and recommend training opportunities
Qualifications
- Proficient in Windows 11, Microsoft O365 ProPlus Suite
- Strong troubleshooting skills for hardware and software
- Experience with mobile devices, printers, scanners, and peripherals
- Familiarity with law firm tools and networking devices
- Proficient in remote access tools (Citrix, Global Protect VPN, Remote Desktop)
- Previous use of trouble ticket tracking systems
- Detail-oriented with excellent customer service and communication skills
- Adaptability to a fast-paced, changing environment
Desired Skills and Experience
- Office 365
- Azure
- Active Directory
- Citrix
- VPN
Service Desk Analyst, O365 Admin, Entra, MDM, London £40k employer: Langley James HR & IT Recruitment
Contact Detail:
Langley James HR & IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst, O365 Admin, Entra, MDM, London £40k
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We recommend having a few examples ready that showcase your troubleshooting skills and customer service experience.
✨Tip Number 3
Show off your tech skills! If you’ve got experience with MS365, Azure, or remote access tools, make sure to highlight that in conversations. It’s all about demonstrating how you can solve their tech challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Desk Analyst, O365 Admin, Entra, MDM, London £40k
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 11 and Microsoft O365 ProPlus Suite. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Desk Analyst role. Share specific examples of how you've tackled tech challenges in the past – we love a good story!
Show Off Your Customer Service Skills: Since this role involves a lot of interaction with users, make sure to highlight your excellent communication skills. We’re looking for someone who can not only solve problems but also make users feel supported and valued.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Langley James HR & IT Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11 and the Microsoft O365 ProPlus Suite. Be ready to discuss your troubleshooting experiences with hardware and software, as well as any specific tools you've used in previous roles.
✨Show Off Your Customer Service Skills
Since this role involves a lot of user interaction, be prepared to share examples of how you've provided excellent customer service in the past. Think about times when you resolved issues or helped users feel supported.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its operations. Understanding their global presence and the specific challenges they face can help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like managing a complex support request or collaborating with other departments. Practising these scenarios can help you articulate your thought process clearly during the interview.