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- Tasks: Provide tech support and consultation in a dynamic office environment.
- Company: Reputable global professional services firm based in central London.
- Benefits: Competitive salary up to £40k, with a supportive work culture.
- Other info: Fast-paced environment with opportunities for growth and collaboration.
- Why this job: Join a team where your tech skills make a real difference every day.
- Qualifications: Proficient in Windows 10/11 and Microsoft O365, with strong troubleshooting skills.
The predicted salary is between 28800 - 48000 £ per year.
Support Specialist is required by a reputable professional services firm paying up to 40k, the working hours being 10am to 6pm at their head office based in central London. The Company, who have a presence globally, are seeking an IT Support Specialist to provide technology related consultation and support in an office environment, including the deployment, administration and support of technology systems essential to business operations.
Responsibilities:
- Provide comprehensive computer Hardware and Software support
- Manage Hardware asset inventory
- Execute system set-ups, breakdowns, and office moves
- Handle conference room services, mobile devices, telephone systems, and voicemail support
- Track user support requests and escalate complex issues
- Proactively identify and address technology-related challenges
- Conduct preventative maintenance and procure technology supplies
- Collaborate with IT vendors, other departments, and core IT teams on projects
- Recognize and recommend training opportunities
Skills & Competencies:
- Proficient in Windows 10 & 11, Microsoft O365 ProPlus Suite
- Strong troubleshooting skills for hardware and software
- Experience with mobile devices, printers, scanners, and peripherals
- Familiarity with law firm tools and networking devices
- Proficient in remote access tools (Citrix, Global Protect VPN, Remote Desktop)
- Previous use of trouble ticket tracking systems
- Detail-oriented with excellent customer service and communication skills
- Adaptability to a fast-paced, changing environment
Should this be of interest, APPLY NOW
Desired Skills and Experience:
- Office 365
- Azure
- Active Directory
- Citrix
- VPN
IT Support Specialist in London employer: Langley James HR & IT Recruitment
Contact Detail:
Langley James HR & IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and troubleshooting successes. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific tech issues or customer service challenges. We want you to shine when it’s your turn to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 10 & 11, Microsoft O365, and any relevant troubleshooting skills. We want to see how your background aligns with the IT Support Specialist role, so don’t be shy about showcasing your tech-savvy side!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your skills can help us tackle technology-related challenges. Keep it friendly and professional – we love a good story!
Show Off Your Customer Service Skills: As an IT Support Specialist, communication is key. Highlight any previous roles where you’ve provided excellent customer service or resolved user issues. We’re looking for someone who can connect with users and make their tech troubles disappear!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re in!
How to prepare for a job interview at Langley James HR & IT Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10 & 11, Microsoft O365, and any remote access tools like Citrix or VPNs. Being able to discuss these technologies confidently will show that you're not just familiar with them, but that you can also troubleshoot effectively.
✨Show Off Your Customer Service Skills
As an IT Support Specialist, you'll be dealing with users who may not be tech-savvy. Prepare examples of how you've provided excellent customer service in the past, especially in stressful situations. This will demonstrate your ability to communicate clearly and helpfully.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a complex support request or managing a tech issue during a busy office move. Think through your problem-solving process and be ready to explain your thought process step-by-step.
✨Research the Company Culture
Understanding the company's values and work environment is crucial. Look into their global presence and how they operate in different regions. This will help you tailor your answers to align with their culture and show that you're genuinely interested in being part of their team.