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- Tasks: Lead a small team while providing top-notch IT support in a high-end retail environment.
- Company: Prestigious retailer in Central London with a focus on mobile-first technology.
- Benefits: Up to £65k salary, significant bonuses, lunch and travel allowances.
- Why this job: Join a dynamic team and shape IT strategy while making a real impact.
- Qualifications: Experience leading small teams and expertise in ITSM tools like ServiceNow.
- Other info: Opportunity for career growth and exposure to senior-level management.
The predicted salary is between 52000 - 78000 £ per year.
IT Support Manager required by High End Retailer based in Central London 5 days a week paying up to 65k + Significant Bonus and amazing benefits including lunch and travel allowance. You will be in charge of a team of 3 in a larger department of 6 reporting to the Head of IT. There may be travel to their warehouses within the M25 and their global head office in Europe. This is a premier opportunity for a hands-on leader to take ownership of a "white-glove" support function within a prestigious, mobile-first estate.
The Role
As the IT Support Manager, you will report directly to the Head of IT and the Finance Director, overseeing a talented team of three. This is a unique "player-manager" role where you will manage daily helpdesk operations while remaining an active technical contributor. Beyond team management, you will act as the formal deputy for the Head of IT, gaining senior-level exposure and helping to shape the strategy for their ServiceNow environment. You will ensure world-class standards for 600 staff across a modern estate featuring 550 iPhones and 300 high-spec laptops.
Key Responsibilities
- Leadership: Supervise a small, busy helpdesk; manage workloads, ticket allocation, and performance reviews.
- Hands-on Support: Provide Level 1 & 2 support, acting as the primary escalation point for complex technical incidents.
- Technical Management: Oversee the deployment and maintenance of the iOS/iPhone estate via JAMF/Intune.
- Reporting & Strategy: Manage the CMDB and helpdesk systems to produce regular statistics and trend reports.
- Governance: Maintain IT documentation, SOPs, and knowledge base articles to ensure high service availability.
Tech Stack & Experience Required
- Leadership: Proven experience leading small technical teams (1-5 staff) in a hands-on capacity.
- ITSM: Deep experience with ServiceNow or similar enterprise-grade helpdesk tools.
- Mobility: Strong knowledge of iOS/iPhone management and JAMF.
- Ecosystem: Microsoft Windows, Active Directory, and Office 365 (Exchange/SharePoint).
- Network: Fundamental understanding of TCP/IP networking.
- Soft Skills: Exceptional interpersonal skills suited for a high-net-worth/VIP environment.
Should you match the above requirements, APPLY NOW!!
IT Support Manager - Small Team of 3; London W1, 65k employer: Langley James HR & IT Recruitment
Contact Detail:
Langley James HR & IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Manager - Small Team of 3; London W1, 65k
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Tailor your responses to show how you align with their mission, especially in a high-end retail environment. We want to see that you get what it means to provide 'white-glove' support!
✨Tip Number 3
Show off your hands-on experience! Be ready to discuss specific examples of how you've led teams and tackled complex technical issues. We love hearing about real-life scenarios where you've made a difference.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for their IT Support Manager position.
We think you need these skills to ace IT Support Manager - Small Team of 3; London W1, 65k
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and hands-on technical skills, especially with iOS management and ServiceNow.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the IT Support Manager role. Share specific examples of how you've led teams and handled complex technical issues in the past.
Showcase Your Soft Skills: Since this role involves working in a high-net-worth environment, emphasise your exceptional interpersonal skills. Let us know how you’ve successfully communicated with VIP clients or stakeholders in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Langley James HR & IT Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of iOS management, JAMF, and ServiceNow. Be ready to discuss specific scenarios where you've used these tools effectively, as this will show your hands-on experience and technical prowess.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership style and how you've successfully managed small teams in the past. Think about times when you’ve resolved conflicts or motivated your team during busy periods—these stories will resonate well with the interviewers.
✨Understand the Company Culture
Research the high-end retailer's values and culture. Be prepared to explain how your approach to IT support aligns with their 'white-glove' service ethos. This will demonstrate that you’re not just technically capable but also a good fit for their environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and future projects. This shows your genuine interest in the position and helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.