Application Support Specialist ERP, N Essex, pay upto 43k

Overview

Application Support Analyst (ERP) required to join an innovative and fast-paced IT Service Desk just North of Chelmsford. This is an office-based position paying upto 43k. You will take ownership of the support, maintenance, and continuous enhancement of the primary enterprise applications similar to Kerridge, SAP, Oracle, MAM or Dynamics or Epicor. You will collaborate closely with various business units to guarantee the stability, performance, and operational efficiency of all applications, proactively addressing issues and driving continuous process improvements. Beyond ERP, you will contribute to general IT support, particularly concerning the Microsoft 365 suite and wider IT operations, ensuring a cohesive and dependable technology experience for all internal users.

You must have experience of supporting ERP Systems and SQL Database and Workflow skills.

Core Responsibilities

• Serve as the subject matter expert for the day-to-day operation and maintenance of the ERP platform.
• Conduct in-depth investigation and resolution of system issues, including data integrity problems, workflow failures, and user permission inquiries.
• Manage technical escalations, system updates, and third-party vendor relationships.
• Translate functional business requirements into effective system configurations or enhanced processes.
• Partner with stakeholders in Sales, Finance, Operations, and Warehouse teams to optimise their application usage.
• Identify opportunities for and lead the implementation of minor system optimisations, automation, and process refinements.

Application Integration & Documentation

• Provide robust support for other critical business systems utilised across the organisation.
• Assist in maintaining the integration points between the ERP and associated systems (e.g., Accounting, CRM, Inventory tools).
• Maintain accurate and clear technical documentation covering processes, configurations, and application architecture.

User Experience & Service Delivery

• Act as the escalation point for complex technical or application-related incidents.
• Deliver professional, timely, and user-centric support to all staff, fostering a positive service experience.
• Cultivate effective relationships across departments, establishing yourself as the go-to partner for application support.
• Develop and deliver training and onboarding materials for new and existing ERP users.

General IT & M365 Operations

Offer expertise and support for the Microsoft 365 environment (Teams, Outlook, SharePoint, OneDrive).

• Manage user accounts and licensing within Active Directory and Azure AD.
• Contribute to broader service desk functions, including basic endpoint troubleshooting, access control, and IT compliance checks.

Strategic Projects & Improvements

• Participate in IT project delivery, focusing on software upgrades, new system rollouts, and integration initiatives.
• Perform root cause analysis on persistent problems to recommend and implement lasting solutions.
• Stay current with emerging ERP technologies and identify ways to enhance user satisfaction and system capability.

Candidate Profile

Required Experience

• Proven track record in troubleshooting and supporting ERP or complex business applications.
• Prior experience with ERP systems such as SAP, Dynamics, or a similar platform is highly beneficial.
• Solid grasp of data flow, system integrations, and support processes.
• Familiarity with the Microsoft 365 ecosystem, Windows Server, and Active Directory.
• Proficiency in scripting languages like SQL or PowerShell is a distinct advantage.

Technical Competencies

• ERP data flow, system integrations, and support processes.
• Microsoft 365 ecosystem, Windows Server, and Active Directory.
• SQL or PowerShell scripting.

Personal & Service Skills

• Exceptional communication and interpersonal skills for supporting users across all levels.
• Strong commitment to service excellence and ownership; dependable, prompt support.
• Ability to distil complex technical concepts into simple explanations.
• Highly organized, self-driven, and able to prioritise a varied workload.
• Comfortable working independently and as part of a larger team.
• In-depth knowledge of ERP customisation, reporting, and user administration.
• Understanding of sales order processing, inventory control, warehouse management, and EDI within an ERP context.
• Familiarity with ITIL principles for service delivery and experience using ticketing systems (e.g., Halo, Zendesk, ServiceNow).

Desirable Knowledge

• ERP customisation, reporting, and user administration expertise.
• Experience with ITIL practices and related ticketing systems.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• Desktop Computing Software Products and Technology, Information and Internet

Document contains extraneous postings and notices unrelated to the role have been removed for clarity and compliance with formatting standards.