At a Glance
- Tasks: Provide top-notch IT support and manage technology systems in a dynamic office environment.
- Company: Reputable global professional services firm based in central London.
- Benefits: Competitive salary of up to £40k, with a 10am to 6pm work schedule.
- Other info: Great opportunity for career growth in a fast-paced, collaborative setting.
- Why this job: Join a vibrant team and tackle exciting tech challenges every day.
- Qualifications: Proficient in Windows 11, Microsoft O365, and strong troubleshooting skills required.
The predicted salary is between 28800 - 42000 £ per year.
Service Desk Engineer required by a reputable professional services firm paying up to 40k, the working hours being 10am to 6pm at their head office based in central London. The Company, who have a presence globally, are seeking an IT Support Specialist to provide technology related consultation and support in an office environment, including the deployment, administration and support of technology systems essential to business operations.
Responsibilities:
- Provide comprehensive computer Hardware and Software support
- Manage Hardware asset inventory
- Execute system set-ups, breakdowns, and office moves
- Handle conference room services, mobile devices, telephone systems, and voicemail support
- Track user support requests and elevate complex issues
- Proactively identify and address technology‑related challenges
- Conduct preventative maintenance and procure technology supplies
- Collaborate with IT vendors, other departments, and core IT teams on projects
- Recognise and recommend training opportunities
Skills & Competencies:
- Proficient in Windows 11, Microsoft O365 ProPlus Suite
- Strong troubleshooting skills for hardware and software
- Experience with mobile devices, printers, scanners, and peripherals
- Familiarity with law firm tools and networking devices
- Proficient in remote access tools (Citrix, Global Protect VPN, Remote Desktop)
- Previous use of trouble ticket tracking systems
- Detail‑oriented with excellent customer service and communication skills
- Adaptability to a fast‑paced, changing environment
Desired Skills & Experience:
- Office 365
- Azure Active Directory
- Citrix VPN
Should this be of interest, APPLY NOW!
Service Desk Analyst, PC, AV, AzureAD, MDM, London £40 in City of London employer: Langley James HR & IT Recruitment
Join a reputable professional services firm in the heart of central London, where you will thrive in a dynamic work culture that values innovation and collaboration. With a focus on employee growth, the company offers comprehensive training opportunities and a supportive environment that encourages career advancement. Enjoy competitive benefits and the chance to work with cutting-edge technology while being part of a global team dedicated to excellence.
Contact Details:
Langley James HR & IT Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst, PC, AV, AzureAD, MDM, London £40 in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in IT support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to service desk roles. Think about scenarios where you’ve solved tech issues and be ready to share those stories with confidence.
✨Tip Number 3
Show off your skills! If you have experience with Windows 11, O365, or any other relevant tech, make sure to highlight that during interviews. Use specific examples to demonstrate your troubleshooting prowess.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Desk Analyst, PC, AV, AzureAD, MDM, London £40 in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experiences that match the job description. We want to see how your background in IT support aligns with the requirements for the Service Desk Analyst role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but engaging, and don’t forget to mention your experience with Windows 11 and Microsoft O365.
Show Off Your Troubleshooting Skills:In your application, give examples of how you've tackled tech challenges in the past. We love seeing candidates who can demonstrate strong troubleshooting skills, especially with hardware and software issues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Langley James HR & IT Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Microsoft O365 ProPlus Suite, and remote access tools like Citrix and Global Protect VPN. Being able to discuss these technologies confidently will show that you're not just familiar with them, but that you can troubleshoot and support them effectively.
✨Show Off Your Customer Service Skills
As a Service Desk Analyst, you'll be the first point of contact for users needing help. Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or went above and beyond to assist someone.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Practice how you would handle common IT support challenges, such as dealing with a frustrated user or troubleshooting a complex hardware issue. This will demonstrate your problem-solving skills and adaptability.
✨Research the Company Culture
Take some time to understand the company’s values and culture. Knowing what they stand for and how they operate will help you tailor your responses and show that you're a good fit for their team. Plus, it’ll give you a chance to ask insightful questions at the end of your interview.
