Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide tech support and manage MS365 administration in a dynamic office environment.
- Company: Reputable professional services firm with a global presence.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Join a fast-paced team and make a real impact on technology solutions.
- Qualifications: Proficient in Windows 11 and Microsoft O365, with strong troubleshooting skills.
- Other info: Great opportunity for career advancement in a supportive environment.
The predicted salary is between 40000 - 40000 £ per year.
Service Desk Engineer required by a reputable professional services firm paying up to £40k, at their head office based in central London; they operate hybrid working with 60% of the time in the office and 40% remotely between 8am and 9.30am.
The Company, who have a presence globally, are seeking an IT Support Specialist to provide technology related consultation and support in an office environment, including the deployment, administration and support of technology systems essential to business operations.
Responsibilities
- Provide comprehensive computer Hardware and Software support
- Manage MS365 administration
- Execute system set-ups, breakdowns, and office moves
- Handle conference room services, mobile devices, telephone systems, and voicemail support
- Track user support requests and escalate complex issues
- Proactively identify and address technology-related challenges
- Conduct preventative maintenance and procure technology supplies
- Collaborate with IT vendors, other departments, and core IT teams on projects
- Recognize and recommend training opportunities
Qualifications
- Proficient in Windows 11, Microsoft O365 ProPlus Suite
- Strong troubleshooting skills for hardware and software
- Experience with mobile devices, printers, scanners, and peripherals
- Familiarity with law firm tools and networking devices
- Proficient in remote access tools (Citrix, Global Protect VPN, Remote Desktop)
- Previous use of trouble ticket tracking systems
- Detail-oriented with excellent customer service and communication skills
- Adaptability to a fast-paced, changing environment
Desired Skills and Experience
- Office 365
- Azure
- Active Directory
- Citrix
- VPN
Service Desk Analyst, O365 Admin, Entra, MDM, London £40k in City of London employer: Langley James HR & IT Recruitment
Contact Detail:
Langley James HR & IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst, O365 Admin, Entra, MDM, London £40k in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Ace that interview! Research the company and prepare answers for common questions. But don’t forget to have your own questions ready – it shows you're genuinely interested in the role and the company culture.
✨Tip Number 3
Show off your skills! If you’ve got experience with MS365, O365 admin, or troubleshooting, make sure to highlight those in conversations. Use real examples of how you’ve solved problems in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to apply directly!
We think you need these skills to ace Service Desk Analyst, O365 Admin, Entra, MDM, London £40k in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience with MS365, troubleshooting skills, and any relevant tech support roles you've had. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our needs. Keep it concise but engaging – we love a bit of personality!
Show Off Your Tech Skills: In your application, don’t forget to mention your proficiency in Windows 11, O365, and any remote access tools you’ve used. We’re keen on candidates who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Langley James HR & IT Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11 and the Microsoft O365 ProPlus Suite. Be ready to discuss your troubleshooting experiences with hardware and software, as well as any specific tools you've used in previous roles.
✨Show Off Your Customer Service Skills
As a Service Desk Analyst, you'll be interacting with users regularly. Prepare examples of how you've provided excellent customer service in the past, especially in tech support scenarios. This will demonstrate your ability to communicate effectively and handle user queries.
✨Familiarise Yourself with the Company’s Environment
Research the company’s operations and their use of technology. Understanding their specific needs, especially in a law firm context, can give you an edge. Mention any relevant experience you have with law firm tools or networking devices during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to manage complex issues or collaborate with IT vendors. Practising these responses will help you articulate your thought process clearly during the interview.